Software Solutions Advisor

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

The Software Solution Advisor is an expert licensing advisor who partners with a Software Solutions Executive to provide sales support for Account Managers, Field Account Executives and clients.

• Manage and achieve all individual and team revenue and gross profit sales goals for the assigned segment.
• Participate in all steps of the CDW Contract Management methodology.
• Assist in identifying and driving up-sell as well as additional product opportunities.
• Participate in proactive campaigns focused on driving customers to new offers.
• Partner with software sales and solutions coworkers to add value to mutual customers and capture a greater share of software purchases.
• Respond to email or phone inquiries from Account Managers and Field Account Executives.
• Participate in conference calls with customers to explain and help determine the best acquisition method for their needs, including multi-program cost analysis comparisons.
• Prepare Partner contracts for customer signature and understand the specifics of the contractual requirements.
• Become a subject matter expert for all Partner Software Acquisition agreements.
• Provide guidance to sales on quotes and opportunity pricing.
• Research End User License and program questions for customers and CDW sales develop relationships with Partner sales teams in assigned segment.
• Educate the CDW/CDWG sales teams to promote Software Solutions sales in the region by teaching product acquisition program knowledge, services offerings, leveraging funding programs and how to provide up-sell opportunities.
• Achieve all required Partner certifications deemed appropriate for the SSA role.
• Lead tasks related to the various Microsoft programs, maintain expertise in all product acquisition programs and technologies available to customers, and undertake additional activities related to the CDW and Microsoft partnership.
• Office 365 by CDW (CSP):
  Microsoft Cloud Discussion Microsoft Cloud Post Sale Support Pipeline - CSP Microsoft Cloud.
• Enterprise Agreement (EA): EA Contract Creation - New / Renewal EA Credit Requests End User License Cost analysis Pipeline - EA Deal Registration Entry Pipeline - EA Deal Registration Management Pipeline - EA Pipeline Entry Pipeline - EA Pipeline Management Quote - EA Add-on / True Up Quote - EA New / Renewal Quotes Quote - EA Quote Delivery Session Return Exception Request.
• MPSA: MPSA Discussion/Evaluation MPSA Issue Resolution.
• MS Programs:
  Customer Events - Red Carpet General MS End User License / Program Questions New Account Discovery Non-EA Product – End User License Discussion Non-EA Renewal Discussion Post Sale Support - General Training - AM MS Product Acquisition Programs / Updates.
• Open Value:
  Open Value Discussion/Evaluation Pipeline - Open Value Pipeline.

• High School Diploma
• Two years of sales experience
• Minimum of one year experience for existing CDW/CDWG Account Managers, Partner Specialists, or Licensing Help Desk coworkers
• Excellent communication skills with customers, Account Managers and Microsoft organization
• Outstanding licensing, negotiation and closing skills
• Proven customer facing ability
• Ability to work in a fast-paced environment
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
• Strong organization and time management skills
• Demonstrated history of successfully coordinating complex projects, with multiple facets and stakeholders
• Applicant should demonstrate solid attention to detail with a penchant for accuracy
• Proven ability to proactively collaboration and build relationships, take initiative, and creatively problem solve
• Ability and willingness to travel up to 25% or as needed to other…