Public Safety Officer; Security - Manchester

Public Safety Officer (Security) - Greater Manchester

Location Detail: MMH-31 Union Street (10619)

Work where every moment matters. Over 40,000 Hartford Health Care colleagues come to work with one thing in common:
Pride in what we do. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Security Officer.

Performance focuses on safeguarding employees, patients, visitors, physicians, and property.

• Must be able to proficiently read, speak, and write in English.
• Must be in good physical condition to quickly move up and down stairs, run to respond to urgent situations, stand for long periods, and walk long rounds.
• Must be capable of taking swift and efficient action, forcibly detaining, restraining, and/or extracting persons from the premises when responding to emergency codes or other urgent situations.
• Must be alert and have excellent observation skills.
• Must have good communication and analytical skills and the ability to exercise independent judgement in emergency situations.
• Must possess a working knowledge of applicable state laws, especially those dealing with use of force and detention powers.
• Must have a thorough knowledge of the hospital floor plan, including all the normal and emergency entry and exit points.
• Must have knowledge about hospital and departmental policies and procedures and be able to enforce said policies and procedures.

Disclaimer:
Job descriptions are not exhaustive but accurately reflect the principal duties and responsibilities of this position.

• Acts as first responder, immediately responding to all emergency codes and uses established procedure once on-scene.
• Follows proper CPI and de‑escalation training and follows clinical direction when detaining or restraining a patient or unruly visitor.
• Ensures emergency teams have unobstructed routes and works with local EMS services (Fire, Police, Ambulance) when needed.
• Acts as a liaison between the hospital and law enforcement agency.
• Places miscreants under citizen’s arrest until they can be handed over to law enforcement officials.

• Safeguards against vandalism, theft, fire and injury to employees, patients, and visitors.
• Patrols external and internal areas of the hospital, parking areas, and grounds and assists in monitoring the safety of entrances and exits.
• Maintains a security presence throughout the hospital, utilizing CCTV, access control equipment, and physical patrols to monitor egress and ingress of personnel and to restrict unauthorized access.
• Identifies and responds to suspicious activity.
• Provides guidance and assistance to patients and visitors after normal hospital working hours, including verbal direction and escorts when needed.

• Conducts regular testing of alarms, including fire alarm drills, monitors employee response, documents problems and provides reports with recommendations to the Safety Committee.
• Responds to all alarm activations and investigates causes.
• Inspects hospital for fire or environmental hazards, ensuring that security arrangements like computers, alarm systems, and CCTV are functioning properly.

• Responsible for collecting lost and found items and documenting owner information.
• Collects patient valuables and secures them in the property room safe until called for.
• Investigates theft or vandalism reports, documents incidents, and forwards reports to the Security Sergeant or Lead; summons local police when warranted.

• Responds to morgue duty calls and applies proper lifting techniques for transport of deceased patients.
• Enforces parking regulations, assists with valet parking, issues warning tickets, and can escort or drive vehicles as needed.
• Operates badge making equipment, CCTV, access consoles, and two‑way radios.
• Documents daily activity reports, investigations, and irregularities.
• Assists Engineering with facility needs and contacts the Engineering call‑out manager when necessary.
• Performs other duties as requested by supervisors.

• High school graduate (diploma or GED equivalency).
• Valid driver’s license; maintain a clean driving record and complete the safe driving educational program upon hire and annually thereafter.
• Current Connecticut Security Officer Identification Card or obtain within 6 months of hire.
• Obtain CPI conflict resolution training within 6 months of hire.

• Minimum of two (2) years of previous security or security‑related experience, such as law enforcement or military service.

With locations around the state, Hartford Health Care offers exciting opportunities for career development and growth. We know that a thriving organization starts with thriving colleagues—we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment
.