Teller III

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Tuition assistance

Vision insurance

Our Teller III performs all standard teller functions with a high level of accuracy and efficiency while delivering excellent customer service. This role also includes leadership support within the branch, assisting with training, audits, and policy updates, and serves as a key backup to the Branch Manager.

Key Responsibilities

· Perform
15–20 transactions per hour accurately and efficiently.

· Cross-sell appropriate banking products and services to support client growth and retention.

· Lead daily scheduling for teller staff and serve as a point of contact during peak times.

· Conduct audits of vaults and cash drawers and ensure regulatory compliance.

· Train and mentor new tellers and host ongoing team development sessions.

· Support updates to teller manuals, policies, and internal procedures.

· Monitor and maintain the branch control binder.

· Assist with customer service escalations and complex transactions.

· Begin training in Universal Banker I responsibilities as time permits.

· Approve overrides and assist with error resolution within assigned limits.

· Conduct quality control checks and support audit readiness.

· Monitor and ensure consistent call queue participation across the teller team; coach others on effective call handling.

· Handle escalated phone calls and complex online banking issues, such as security lockouts, multi-factor authentication concerns, and system navigation.

· Conduct teller audits and manage the preparation and receipt of cash shipments in strict adherence to bank policies and procedures.

Qualifications

Education and Experience

· High school diploma or GED.

· 3+ years of teller experience with demonstrated proficiency in Teller II duties.

· Proven leadership and mentoring experience within a branch setting.

Skills and Competencies

· Strong organizational, problem-solving, and communication skills.

Requirements

· Must be able to pass a background check.

· Detail-oriented with the ability to identify discrepancies and prevent fraud.

· Ability to work scheduled shifts and manage multiple priorities.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to revise the job description or require that other tasks be performed as needed.