Bilingual Patient Service Representative, Onsite CCF Indian River Hospital

Join to apply for the Bilingual Patient Service Representative, Onsite CCF Indian River Hospital role at Centauri Health Solutions, Inc
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Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data‑driven solutions. Headquartered in Scottsdale, Ariz., Centauri has employees across the country.

Bilingual Patient Service Representatives work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. They conduct analysis of patients’ potential reimbursement and partner with patients to ensure complete understanding of benefits application process. They partner with team members and client to ensure that patients’ and client’s needs are met.

Schedule:

Tuesday to Saturday, 9 am to 5:30 pm.

Learn more about this position by watching a short interview with a current Centauri associate:

• Meet with under‑insured or uninsured patients to explore & identify all possible eligibility program solutions/options
• Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
• Interview patients; conduct analysis of potential reimbursement, and determine eligibility
• Introduce services, set expectations for process and communication to ensure patient understanding
• Partner with patients to ensure patient understanding of process and assist with any questions during the application process
• Obtain and manage all needed forms from patients, and follow up throughout process
• Identify any additional patient needs and direct them to appropriate agencies for assistance
• Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in systems
• Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
• Provide strong client service and collaboration with the team
• Understand and agree to role‑specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organization’s information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training

• 2+ years customer service experience
• Must be fluent in Spanish (speak, read, write)
• Must be able to work onsite at hospital facility
• Must be able to work schedule above
• Outstanding communication skills and desire to provide excellent customer service
• A strong concept of patient advocacy and the desire to help someone every day
• A strong work ethic, ability to work independently while making a difference
• Strong computer skills and the ability to multitask while working in a fast‑paced environment
• A positive outlook and eagerness to learn
• Consistent punctuality and attendance
• Healthcare experience, patient contact experience a strong plus

We offer competitive compensation, a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan and development opportunities. This position is bonus eligible under the Company’s plan.

The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.