Guest Services Agent

Join to apply for the Guest Services Agent role at Pyramid Global Hospitality

Pyramid Global Hospitality is a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. The Guest Services Agent assists guests with a warm welcome, provides knowledge about the hotel, its amenities, and the local area, and helps guests to their rooms. The role supports delivering exceptional guest experiences across our properties.

We are looking for highly motivated individuals to join our Guest Services team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Greet guests and welcome them to the hotel
• Assist guests arriving by motor vehicle by opening doors and guiding them to the front desk
• Escort and orient guests to the front desk for check-in
• Park and retrieve guests’ vehicles as requested
• Escort guests and their luggage to their rooms and explain hotel amenities
• Work with other attendants to ensure a personalized guest experience
• Assist lobby attendant in keeping the entrance area clean and organized
• Be proactive in creating a positive difference for guests and staff

• At least one year in a customer service role with high guest interaction
• Valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment
• Pleasant and helpful personality
• Ability to work a full shift standing and moving between areas of the hotel
• Strong desire to make an impact on others
• Outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Availability to work various shifts including weekends and holidays

$15.00 – $16.00 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and specific office location.