Front Desk Attendant - Night Auditor; Part-Time

The Front Desk Attendant (Night Auditor) serves as the overnight point of contact for hotel guests at the Jackie Robinson Training Complex, managing all aspects of their accommodations. The primary purpose of the role is to complete the night audit process in the property management system and to provide exceptional customer service to overnight guests. As the primary representative on-site overnight, the attendant is responsible for guest safety, security, and hotel readiness for the upcoming day.

• Warmly welcome guests and deliver superior guest service to ensure maximum satisfaction throughout their stay
• Manage all check-in, check-out, payment processing, and reservation input accurately and efficiently
• Provide detailed information about hotel amenities, policies, services, and surrounding points of interest
• Act as the liaison between guests and support departments (e.g., Housekeeping, Maintenance) to ensure swift resolution of guest requests
• Professionally handle, address, and resolve guest complaints or issues during overnight hours
• Perform general administrative tasks, including answering and routing phone calls, monitoring and forwarding emails, and distributing guest mail and packages
• Maintain updated booking and payment records, balance daily financial transactions, and process merchandise sales
• Run and verify the end-of-day auditing process within the Property Management System (PMS)
• Immediately report any safety hazards, accidents, or injuries to management in compliance with property protocols
• Perform other duties as assigned by the Hotel Operations and Guest Services Coordinator

• Previous experience with cash handling, balancing, and drawer reconciliation
• Outstanding verbal communication, interpersonal, and customer service skills
• Strong problem-solving abilities with high attention to detail and strong organizational skills
• Self-motivated with the proven ability to work independently with minimal overnight supervision
• Proficiency in operating standard office equipment and software
• Ability and willingness to work irregular hours, including overnight shifts, weekends, and holidays
• Successful completion of a background check is required for all job offers

• 1+ years of hotel front desk or relevant guest service experience
• Experience with Opera Cloud Hotel Property Management System (highly preferred)

• On‑site at Jackie Robinson Training Complex, Vero Beach, Florida

• Discounts on MLB and JRTC merchandise
• Complimentary or discounted tickets to special events at JRTC
• JRTC Employee & Family appreciation events