Retail Contingent

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we make beautiful things crafted to last—help you be yourself. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible and being innovative and wholly inclusive.

The Sales Support Associate is an integral part of the store’s overall success and efficiency. The role demands direct attention to our brand commitment when servicing customers. Leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well-maintained sales floor.

• Cash Wrap
  • Greeting the customer with a smile and eye contact, offering your name
  • Interact genuinely and naturally with the customer
  • Read cues and determine customers’ needs
  • Conduct email/name capture where permitted by law
  • Maintain accuracy when operating POS
  • Maintain cash wrap organization and cleanliness
  • Suggest multiple add‑ons and sell gift cards
  • Maintain cash and POS media accurately and in compliance with Coach policy
  • Create lasting impression by thanking the customer and providing reason to return
  • Represent Coach brand appropriately
• Stockroom / Warehouse
  • Receive shipment and transfers
  • Notify Store Management when new product arrives
  • Scan cartons/transfers, verifying store information is correct
  • Communicate all discrepancies to Store Management
  • Process shipment/transfers according to Coach standards and time frames
  • Organize and clean stock room daily; to include offsite/remote warehouse as applicable
  • Shift/organize product in the stockroom; react to sell‑through and make room for new product
  • Manage stock levels/product ownership in back‑of‑house and sales floor
  • Prepare and conduct regular cycle counts, as directed
  • Participate in store physical inventory counts, as scheduled
  • Maintain Company Loss Prevention standards
• Sales Floor
  • Regularly analyze sales floor to assess replenishment needs
  • Replenish sales floor/assigned zone
  • React to sell‑through and execute visual merchandising needs
  • Support sales floor activities, as directed
  • Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
  • Respond to customer requests confidently; partner with sales team or Store Management when needed
  • Upkeep housekeeping standards

• Drive for Results – consistently exceeds goals, bottom‑line oriented, pushes self and others for results
• Customer Focus – dedicated to meeting expectations, builds effective relationships, gains trust and respect
• Creativity – generates new and unique ideas, connects unrelated concepts, brings original value
• Interpersonal Savvy – relates well with all people, builds rapport, uses diplomacy, can diffuse tense situations
• Learning on the Fly – quick learner, analyzes success and failure, experiments, embraces change
• Perseverance – energy, drive, finishes tasks despite setbacks
• Dealing with Ambiguity – handles change, acts without full picture, comfortable with risk and uncertainty

• Experience – 1–3 years of previous retail experience (cashier/stock/ sales), preferably in luxury retail service environment; current knowledge of fashion trends and competition
• Education – High school diploma or equivalent (college degree preferred)
• Technical – knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), walkie‑talkie, price sheet reading
• Physical – fast pace, effective communication, maneuver sales floor & stock room, climbing, bending, kneeling required; lift up to 25 lbs regularly, up to 50 lbs occasionally
• Schedule – flexible, including nights, weekends, holidays, high retail traffic days (e.g., Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day)

• Health, dental, vision insurance
• Life and disability insurance
• 401(k) savings plan with company match
• Paid time off for wellness, vacation, and holidays
• Employee discounts on products and incentive compensation

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on job qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, national origin, citizenship, disability, marital status, military status, or pregnancy. Visit Coach at  for more information.