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Job Description & How to Apply Below
As a valued member of our Jet2holidays Resort team, you’ll play a key role in creating memories and unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal and external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
What do we offer you?
In this role you will represent Jet2holidays as a Resort Customer Helper but will be employed by our third-party agency, who partner with us to deliver our service.
Excellent Salary
Fully paid training and IT equipment provided
Monthly 1-to-1 meetings with your Team Leader
Career growth across & Jet2holidays
Weekly time off
Monthly rosters shared in advance
What will I do?
As a Resort Representative, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.
Create Memories
Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award-winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers’ interests to enhance their stay.
Take Responsibility
Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.
Be Present
Represent Jet2holidays during hotel visits and respond to queries via video call and messaging whilst delivering friendly and efficient support.
Work as One Team
On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey.
What do I need?
Right to Work Documents
As our third-party agency employ on local contracts, you will already hold full right to work documents for Italy.
Travel & Accommodation
You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.
Flexibility
We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.
Skills & Experience
Customer service experience is a plus, but not essential. You must be solution oriented, friendly and positive, be confident and comfortable to use digital systems (on a tablet device).
What can I expect after I have applied?
Once your application has been reviewed by our Talent Acquisition Team, you ll be invited to complete a short video interview. If successful, you ll progress to the final stage, an in-person interview with our Jet2holidays Destination Management team and third-party agency.
Want to know more about the role? Click the link below!
Jet2holidays Resort Customer Helper - Video
To meet some of our amazing team and for a peek into life at Jet2holidays, follow our Facebook Page:
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