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Job Description & How to Apply Below
Ideally located in Verona, Milano est, Brescia, Padova, Venezia, Parma, or Modena.
The Goal
The aim of a Regional Manager position is to act as the link between the Kelly Deli back office, retail partners and our points of sales. This position is responsible for managing and developing a portfolio of points of sales to ensure operational excellence throughout the network. Reporting to the Head of Regional Managers, you will be targeted on driving like-for-like sales performance as well as building consistently strong relationships with both franchise partners and retail stores that we operate within.
Using internal tools and resources, you should have an acute business acumen when it comes to analysing stats and figures, identifying weak areas, and sensing the opportunity for growth and improvement within your allocated region.
Working Relationships
Department – Regional Management. Reporting to – Head of Regional Management. Direct reports – None. Working with – Franchise Partners, Retail Partners, Head of RM, Country Manager, Quality, Marketing, Finance, Partnership, Owned Kiosks.
Travel Involved
80% of time will be based in the field supporting point of sales – travel by car, train and plane could be required at any time. Depending on the geography of your region, you may stay one or two nights per week away from home.
What They Do
Guarantee performance delivery of individual points of sale in your region
Coach and support your region of franchise partners to operate in the most cost-efficient way possible and to deliver maximum profitability for their business
Implement company policy, quality standards, group marketing initiatives, as well as the regulatory and legal procedures on its region.
Ensure information is clearly communicated between Kelly Deli head office and sales outlets, give meaning to the objectives and plans commercial / marketing / quality.
Ensuring the customer satisfaction of our consumers is key and is at the heart of point of sale actions.
Being the key contact for the retailer at local and regional level.
Responsible for the renewal of existing contract with the retailer
Be a source of information on new retail concepts, developments in the retail sector and competitors.
Driving Performance
To drive sales revenues by detailed management of all kiosk KPIs to include:
L4L performance metrics – total revenue
Range / variety analysis and implementation of correct product mix
Waste management to maximize product availability
Track TOP 20 best sellers availability
Average transactional value
Marketing campaign participation results 90%
Check the quality of product. (Visual and Weight)
Check the respect of the recipes ( Weight) to control COGS
Ensure that the tasting in place twice a day
Control the hygiene basics rules during your visit
Control that all the partner team is wearing Uniform, gloves and Kmask.
Ensuring Partners utilize production management techniques to increase overall revenues of their assigned kiosks through analysis of peak times and individual product demand
Establish pro-active sales activities in all kiosks within their region such as: 2 tastings per day, plus high levels of customer interaction at all other times.
Help create and implement comprehensive sales training programs to motivate Partners to increase sales using proven sales techniques on a team or individual basis.
Organize internal sales competitions to increase partner engagement of sales measurement and activities
Ensure all Franchise partners have completed sales and customer experience and tasting training on the e-learning platform.
Retail Relationship Management
General business updates with retail partner management to define (overall picture, sales, marketing, quality, NPD, company initiative, action plan of the kiosk and retailer issues).
Conduct one/ two retailer business reviews per year per retailer
Be the Sushi Daily brand representative at the local level with retailer
communicating important updates, performance success and marketing plans etc.
Work closely with our retailers to ensure and protect brand consistency at all levels.
Franchise Partner Relationship Management
Ensure you visit…
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