Deputy Manager Customer Experience & Sales

Diventa Parte Di Una Storia Iconica
Da Calvin Klein crediamo nell’importanza di promuovere una cultura inclusiva e collaborativa, celebrando prospettive, esperienze e valori diversi per creare un legame autentico con i nostri collaboratori e consumatori. Unisciti a noi e contribuisci in modo significativo al mondo, con infinite opportunità per costruire il tuo futuro. Immergiti nell’universo Calvin Klein qui! (You Tube, Instagram, Tik Tok)

Diventa Parte Di Una Storia Iconica
Da Calvin Klein crediamo nell’importanza di promuovere una cultura inclusiva e collaborativa, celebrando prospettive, esperienze e valori diversi per creare un legame autentico con i nostri collaboratori e consumatori. Unisciti a noi e contribuisci in modo significativo al mondo, con infinite opportunità per costruire il tuo futuro. Immergiti nell’universo Calvin Klein qui! (You Tube, Instagram, Tik Tok)

Be part of an iconic story
PVH is the growth platform for Calvin KleinandTOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.

That’s the Power of Us, that’s the Power of PVH+.

The Team
Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

The Position

Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.

Train and coach the team on standards, including customer service, product placement, and efficient time management.

Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.

Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.

Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.

Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.

Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.

Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.

Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.

Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

Preferably 1-2 years’ experience in similar role within structured environment

Highly developed business acumen

Ability to take a 'big picture' view of a situation

Good communication and collaboration skills and abilities

Highly detail oriented and organized in work

Fluent in Italian and basic English.

Be valued.
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.

Balance
Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you.

Health & Wellbeing
wellbeing programs, premium subscription to headspace, volunteering programs.

Develop
PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.

Be at the forefront
stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!

Be part of it.
PVH Europe and…