Service Desk Associate

Join to apply for the Service Desk Associate role at Lake Ridge Bank
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Lake Ridge Bank is seeking a dynamic professional to join our team as a Service Desk Associate! In this role, you will provide technical support to end-users, resolving hardware, software, and network issues. You will also ensure smooth IT operations and efficient problem resolution.

• Provide first-level technical support to end-users via phone, email, and in-person for hardware and software issues.
• Diagnose and troubleshoot issues related to computers, mobile devices, peripherals, and networks.
• Escalate more complex issues to higher-level support teams or subject matter experts as needed.
• Record, track, and manage support requests using a ticketing system to ensure timely resolution.
• Assist with setup, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
• Manage user accounts and permissions through Active Directory, Office 365, or other Bank applications.
• Install, update, and support software applications for end-users.
• Perform routine IT maintenance tasks, including software updates, patch management, and backups.
• Document troubleshooting steps, solutions, and best practices for future reference.
• Assist with onboarding and off-boarding processes for employees, including equipment setup and access permissions.
• Maintain knowledge of IT policies and procedures, ensuring compliance with security protocols and company standards.
• Provide exceptional customer service, maintaining a friendly and professional attitude at all times.
• Participate in IT projects, such as hardware refreshes, software rollouts, and system upgrades.

• Provide system administration for Bank applications as assigned.
• Perform server maintenance including application and operating systems updates on servers.
• Configure and troubleshoot workstations, laptops, printers, network equipment, and mobile devices per IT standards.

• Participate in Business Continuity planning and testing.
• Some physical installation of network devices and other.
• For full info follow application link.

• Entry level

• Full-time

• Other

The State Bank of Cross Plains values a diverse workforce and is an affirmative action/equal opportunity employer. Minorities, Females, Veterans and Individuals with Disabilities are encouraged to apply. Consistent with State Bank of Cross Plains commitment to employ and advance qualified individuals with disabilities, State Bank of Cross Plains provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, provide documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter.

If an individual needs reasonable accommodations to apply or perform a job here at State Bank of Cross Plains, please contact Human Resources at  or email us.

APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/