Field Service Technician - Network Specialist

Overview

Field Service Technician - Network Specialist.

Location:

US-WI-Verona, US-WI-Middleton, US-WI-Fitchburg, US-WI-Mount Horeb, US-WI-Madison. Pay range: $27.62 - $41.42 per hour. Company: TDS Telecom.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Position summary: As a Field Service Technician - Network Specialist you will have overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and/or all other auxiliary equipment. This position is responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross connects.

This position participates on project teams and may lead projects. This position has a familiarity with a variety of telecommunications concepts, practices, and procedures. This position also installs, maintains, and repairs telecommunications products that TDS sells and leases and may involve Local Service, Central Office Services, Structured Cabling, and related equipment. Services include Telephony, Video/CATV/DBS, Internet, and/or high speed networks.

The Field Service Technician-Network Specialist has direct, face-to-face contact with customers and is expected to be proactive with the sales of TDS services and products. This role exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing effective communications solutions. Products & services include (but are not limited to):
Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing, and Non-regulated CPE.

The Field Service Technician-Network Specialist may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.

Note: Due to in-field support and on-call requirements, the individual selected will be required to reside within a 60-minute distance from Verona, WI. This position can be hired at either a Field Service Technician - Network (requisition  #) or Field Service Technician - Network Specialist level (requisition  #) depending on skills and qualifications. Please reference each job posting for minimum qualifications and submit applications for each level you are interested and qualified for.

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premises equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers.
• Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T-1s, and/or DS3s (carriers, paging & wireless). Identifies location of defective cable and repairs buried, aerial, and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment may be required.
• Locates, identifies, and marks company underground and buried facilities to prevent damage. Keeps an orderly log of all locate requests in the exchange area. Performs cable fault acceptance tests on newly constructed facilities.
• Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment. Maintains backups to the switch, voicemail, fiber optic terminals, etc. Updates manuals and provides functional support, answering questions about features and functions.
• Provides advanced troubleshooting support techniques and corrections. Responds to trouble dispatches.
• Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc).
• Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
• Performs project management for the installation of systems and performs related functions as requested by the supervisor.

Required Qualifications

• 2+ years technical telecommunications experience - OR - current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines to meet business needs.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check.
• Requires being available for on-call/standby responsibilities and may require occasional travel.…