Field Service Technician - Network

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician - Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). In this position you will perform work associated with splicing and maintaining outside plant facilities and equipment. You will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and copper cable.

As a FST-Network you will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications. As the FST-Network you will have direct, face-to-face contact with our customers and are expected to be proactive with the sales of TDS services and products.

In this position you will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. You will also understand how to use and demonstrate TDS products and seeks sales opportunities while educating the customer.

Responsibilities

• Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
• Assists with and provides troubleshooting support techniques and corrections.
• Assists with and provides support for enhancing and maintaining record systems.
• Provides excellent customer service.
• Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Qualifications

Required Qualifications

• 1+ year basic technical telecommunications experience
  -OR- current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services.
• Practical knowledge/experience with computer applications.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communications skills.
• Proven organizational skills and ability to multi-task.
• Ability to operate vehicles with manual transmissions.

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide.

Equal Employment Opportunity

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce.