Manager of Rooms

Manager of Rooms – SBG Hospitality

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Who You Are
You are humble and understand the need to work side by side with others; you take feedback seriously. It is natural for you to walk into a hotel and want to fluff every pillow, judge cleanliness, or ask the front desk what system they use. You get excited about how amenities are packaged and how a guest service story can be created.

The Role
The Front Office Lead reports to the General Manager or Director of Hospitality. It is critical the person in this position possesses a diverse knowledge of Front Office operations and is willing to dive into day‑to‑day operation while balancing long‑term goals. All leaders in Single Barrel Hospitality work hand in hand with their teams. The company is in hyper‑growth, so being a soldier is as critical as being a general.

• Uphold and role‑model the company’s principles.
• Actively participate in interviewing, hiring, training, scheduling, coaching, and motivating Ambassador/Night Audit teammates to create an environment that nurtures ideas and develops future talent.
• Ensure all shifts are properly covered based on business needs; you are the ultimate stop‑gap for all shifts.
• Demonstrate passion and aptitude for all aspects of a guest’s experience, handling all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible.
• Lead daily briefings, weekly Rooms meetings, and monthly departmental staff meetings to develop ideas and objectives with the Rooms Division team while providing constructive feedback and strategizing to overcome missed opportunities.
• Assign teammates to complete daily activities, inspect their accomplishments, and monitor their work to ensure standards are achieved and teammates feel supported and valued.
• Observe conditions of all physical facilities and equipment, working with other operating divisions and third‑party vendors to establish detailed cleaning and preventative maintenance programs.
• Lead all matters related to the safety, security, satisfaction, and wellbeing of hotel guests and teammates; respond swiftly to any emergency; ensure all teammates are trained and following proper procedures.
• Be fluent in operational metrics and P&L; connect those with operational observations; provide coaching and corrective action that targets root causes and priority issues.
• Participate in all Management meetings to provide thoughtful suggestions and feedback, giving a voice to the front office at the highest leadership level.
• Work directly with outside contracted companies to assure quality and timeliness of work while prioritizing the guest experience and developing long‑term partnerships.
• Champion hotel‑wide initiatives and best practices, communicating and training on the purpose of each initiative.
• Communicate regularly with the General Manager or Director of Hospitality to provide updates, align on priorities, discuss plans, and request additional resources as needed.

• Prefer minimum of five (5) years’ experience in customer service supervisory responsibility within upscale, lifestyle or luxury hospitality companies.
• Adaptable interpersonal skills to communicate and address all teammate levels of the hotel.
• Professional proficiency in English (reading, writing, verbal).
• Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals.
• Due to the cyclical nature of the hotel industry, teammates may be required to work varying schedules to reflect business needs.

• Exemplify leading by example, coaching and providing constructive feedback.
• Openly collaborate with all departments (Sales, Banquets, Engineering, Food & Beverage, Culinary) to provide an exemplary guest experience without silos.
• Be respectful in daily interactions with direct managers, direct reports, and peers; maintain the utmost professionalism.
• Highly analytical in thought and recommendations; seek facts, express viewpoints without ego.
• Engage others in conversation tactics to build rapport quickly and adapt communication and presentation tactics for various…