Manager of Rooms

WHO YOU ARE

You are humble and understand the need to work side by side with others; and you take feedback to make things better seriously. It is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness or ask the front desk what type of system they are using. You get excited about how amenities are packaged;

a guest service story created by an employee’s intuition and can strip a bed faster than the best housekeeper.

Your career experience is eclectic and dynamic. You have great pride in having worked your way through a variety of rooms division department head roles. You have a special place in your heart for the people and teams you have worked with and developed during your career. You get excited for crunch response situations and know that success comes through collaboration and teamwork.

You are comfortable with casual sophistication and realize the concept of luxury has evolved to be approachable and not cookie-cutter.

The Front Office Lead reports to the General Manager or Director of Hospitality. It is critical the person in this position possesses a diverse knowledge of Front Office operations and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the front desk and guest services. All leaders of Single Barrel Hospitality are required to work hand in hand with their teams.

We are a company in hyper-growth, so having the ability to be a soldier is as critical as being a general.

As the Front Office Lead, you will support and lead the Front Desk. You will develop and lead the delivery of outstanding guest service, and maintain a dynamic team. Your presence should be as regular at the desk as it is working through administrative responsibilities.

You will also actively develop trusting and transparent relations with your peers on the Management Team and teammates of the hotel. As a leader within Single Barrel Hospitality you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded – no egos are allowed.

• Uphold and role model the company’s principles
• Active participant in the interviewing, hiring, training, scheduling, coaching, and motivating Ambassador/Night Audit Teammates to create an environment that nurtures ideas and develops future talent for succession planning in the Hospitality Operation
• Ensure all shifts are properly covered based on the needs of the business. You are the ultimate stop gap for all shifts.
• Demonstrate passion and aptitude for all aspects for a guest’s experience, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; serve as the shepherd of all on-property experiences and able to uncover the details that will add a special touch for guests and teammates that turn into a fond memory
• Participate in and/or leads daily briefings, weekly Rooms meetings, and monthly departmental staff meetings to further develop ideas and objectives with the Rooms Division team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
• Assign teammates to complete the needed activities for the day and inspects their accomplishments; and monitors teammate activities to ensure standards are achieved, and teammates feel supported and valued to meet and exceed guests’ needs
• Observe conditions of all physical facilities and equipment in the hotel operation and work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment throughout the hotel
• Lead all matters related to the safety, security, satisfaction and well-being of hotel guests and teammates; respond swiftly and effectively in any hotel emergency of safety situations; and verifies all teammates are trained and following proper emergency procedures and responses
• Fluent in operational metrics, P&L’s and demonstrates critical thinking…