People Services Generalist Supervisor

North Versailles Retail Operations Center / Outlet
294 Lincoln Hwy
North Versailles Twp, PA 15137, USA

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working  can help. We can show you how.

At Goodwill SWPA, we have transformed our Human Resources Department into People Services
, reflecting our mission to help others through a People-First culture lens. People Services supports the actualization of Goodwill SWPA's mission by ensuring agency wide compliance with regulations our work is beholden to, at Federal, State, Local, and specific contractual levels. People Services serves as a vital resource for all agency supervisors and employees in the areas of benefits, training, recruiting, performance management, employee relations, and concerns and questions staff may have during the course of their employment.

The People Services Generalist Supervisor is responsible for supporting, overseeing, and administering a wide range of human resources functions, including employee relations, recruitment and onboarding support, benefits support, performance management, policy implementation and interpretation, compliance, and administrative recordkeeping.

This role serves as a key resource for employees and managers within specified regions within the Donated Goods and Retail division of Goodwill SWPA, helping foster Operational Excellence and a People-First culture through positive and professional interactions and relationships, while ensuring compliance with applicable employment laws and Goodwill SWPA policies. The division includes retail, donated goods, outlets, e-commerce operations and mission logistics departments.

The People Services Generalist Supervisor will supervise Retail Generalists, while supporting People Services support in an assigned region within the Donated Goods and Retail (DGR) division.

Regular, Full-time, Exempt.

$62k - $65k, per annum.

Monday - Friday, 8:30 AM to 4:30 PM.

Travel within Goodwill SWPA terriroty and DGR locations is required for this role.

Included but not limited to:

• Provide on-site general People Services support to Donated Goods and Retail Division employees and managers at various operations locations utilizing a people-first culture lens.
• Maintain regular coordination between Donated Goods and Retail and People Services operations to ensure service continuity and sharing of information, policies, and problem solving.
• Conduct applicable training sessions for divisional leadership and staff, coordinating with the Training and Development team and other People Services departments as needed.

• Oversee and conduct recruitment at the Donated Goods and Retail division, hiring and processing of hiring-related paperwork, including ensuring compliance in hiring best practices, while coordinating with Talent Acquisition and People Services teams to complete hiring and onboarding.
• Assist Talent Acquisition department with hiring initiatives for designated regions/locations.
• Ensure employees’ compliance with maintaining applicable…