Driver Dispatch Supervisor

Position Title: Driver Dispatch Supervisor

Job Category: Logistics

Requisition Number: DRIVE
004726

Full-Time

North Versailles Twp, PA 15137, USA

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's "Most Inspiring Companies".

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working  can help. We can show you how.

Mission Logistics is the transportation and logistics division of Goodwill of Southwestern Pennsylvania. The division supports Goodwill's internal transportation Mission Logistics was created by leveraging Goodwill's existing transportation resources and available fleet capacity to develop a flexible, cost-effective logistics operation. A significant responsibility of Mission Logistics is supporting Goodwill's Donated Goods and Retail operations. The division provides transportation services needed to move donated goods and other materials throughout Goodwill's retail and distribution network.

What distinguishes Mission Logistics from a traditional transportation company is its connection to Goodwill's broader mission. Mission Logistics operates as a social enterprise, meaning its business activities also help support Goodwill's work in the community. Revenue generated through the operation contributes to Goodwill programs that provide employment, training, education, and other resources designed to help individuals achieve greater independence and employment success.

The Driver Dispatch Supervisor leads drivers and daily dispatch operations for an assigned Mission Logistics asset line. The supervisor plans and adjusts workload, assigns drivers and equipment, monitors real time execution, and resolves service disruptions while maintaining clear communication with drivers, customers, and internal partners. The position is accountable for driver performance, payroll and attendance administration, training and development, safety and regulatory compliance, equipment readiness, and continuous improvement in service, labor, route, and asset efficiency.
The supervisor is a member of the Mission Logistics leadership team and provides cross fleet asset line support, participates in a rotating on-call schedule, and after-hours coverage as assigned. The supervisor is flexible to participate in and adjust to business needs, regulation, or organizational priorities.

Status: Regular, Full-time, Non-exempt.

Location: This position is based in the Goodwill SWPA North Versailles, PA

External Hiring Range: $50,000 - $60,000 annually.

Schedule: AM/PM Rotating On-Call for Evenings and Weekends

Travel: Travel within Goodwill SWPA territory may be necessary.

Included but not limited to:

• Directly supervise assigned drivers and establish clear expectations for attendance, conduct, safety, service, productivity, and communication.
• Participate in and provide recommendations in interviewing and selection, advancements and assignments, discipline and separations.
• Address performance and conduct concerns promptly and consistently and coordinate corrective action with the Senior Manager and People Services.

• Use ride-alongs, observations, telematics, incidents, customer feedback, and performance data to identify development needs and skill gaps to create practical coaching and development plans.
• Review and approve assigned employees time records, paid time off, attendance occurrences, payroll exceptions, and supporting documentation accurately and on time.
• Coordinate onboarding, qualification, route familiarization, policy training, safety training, and position specific development for assigned drivers.
• Plan daily and near-term staffing coverage and address call offs, vacancies, leave, and implement changes to control overtime and service risks while escalating as appropriate.

• Lead the development and management of daily schedules for internal and external customers, aligning…