Junior IT Support Technician

Job Description

WE’RE HIRING FOR A JUNIOR IT SUPPORT TECHNICIAN!

Excis Compliance is a global IT support leader driven by innovation, collaboration, and service excellence. We are looking for a Junior IT Support Technician in Montreux, Switzerland.

The ideal candidate is a proactive and reliable IT support professional with strong hands-on skills in supporting end-user devices and workplace technology. The role is perfect for someone who demonstrates a willingness to learn, communicate clearly, document issues accurately, and consistently follow defined processes while providing dependable on-site support.

Join Excis for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

About Excis

• Clients in 190+ countries
• 6,000+ engineers globally
• 200+ enterprise clients

We foster an open, friendly, and growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do

• Assist senior technicians through hands-on on-site support activities
• Handle incidents and service requests with guidance or following SOP’s
• Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
• Support laptops, desktops, iPhones, iPads and other workplace devices
• Conduct routine meeting room and AV device check
• Install software when remote installation is not feasible
• Perform basic CMDB / asset updates during deployments and replacements
• Support printer-related basic issues
• Escalate complex issues with proper documentation
• Follow defined processes and SOPs consistently
• Demonstrate willingness to learn new tools, technologies and support models

Ready to make an impact and advance your IT career?

Apply now and join Excis in Switzerland to deliver IT support excellence at a global scale.

What You Need

• Foundational troubleshooting and problem-solving abilities
• Basic understanding of endpoint hardware, peripherals and mobile devices
• Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools.
• Awareness of HAM concepts (asset tagging, CMDB updates)
• Good customer service and communication skills
• Ability to follow instructions, SOPs and security guidelines
• Familiarity with ITIL concepts is a plus
• Flexible shift readiness
• Fluent in English and French
• Driver's license preferred

Why Join Us

At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands-on environment that values learning, innovation, and teamwork.

What We Offer

• Continuous learning and skills development opportunities
• Exposure to enterprise environments, modern IT tools, and cloud technologies
• A supportive culture that values people, performance, and growth
• Opportunities to work with global teams