Program Coordinator

Program Coordinator UMGC Europe Overseas Contingent III, Full-Time 100% FTE, Grade 003

Location:

Vicenza, Italy. University of Maryland Global Campus (UMGC) Overseas seeks a Program Coordinator.

Responsibilities Provide academic and administrative support services to prospects and students and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive.

Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow‑up activities.

Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.

Organize and participate in local Education Fairs, Open Houses, Semester Start‑Ups, Student Appreciation Days, Local Graduations, and other events as needed, professionally representing UMGC.Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first‑class session to aid instructors and students;

and assist faculty in obtaining base access to attend class on their assigned installation.

Aid with processing students’ military documentation (i.e., Tuition Assistance vouchers, , orders, etc.).Distribute marketing, advertising, and mass media materials at assigned locations when permissible.

Assist with base access as needed.

May provide facility support to include opening and closing UMGC Overseas computer lab, building entrances, windows, and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available.

Other job‑related duties as assigned.

Required

Education and Experience High school diploma/GED Background in customer service

Ability to work in a fast‑paced and complex environment with accurate attention to detail

Basic office management and clerical skills

Effective written and verbal communication skills

Good interpersonal skills

Must pass background check and meet requirements for Individual Logistical Support (ILS)
Preferred

Education and Experience Some college courseworkU.S. valid driver’s license

Who May Apply Local applicants with Individual Logistical Support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military  and SOFA card from an external source, as this position does not offer ILS. For employment eligibility purposes, applicants must qualify for ILS as described in USAREUR Regulation 600‑700, Section III, 7‑13.

Criteria under which applicants qualify for ILS are: must serve the U.S. Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Must have a valid passport.

Benefits Generous Time Off: 15 to 25 days of paid vacation depending on years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part‑time rates prorated based on full‑time equivalency.

Comprehensive Health Coverage:
Health care, medical with vision, dental, and prescription plans for individuals and families, effective from the first of the month following hire date. Contingent III employees working on average 20 or more hours per week are eligible for subsidized state of Maryland medical and prescription benefits.

Insurance Options:
Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long‑Term Disability (LTD) Insurance.

Note:

Part‑time CIII employees working less than 0.5 FTE are not eligible for LTD.Retirement Stipend: 7.25% of base salary; eligibility to contribute to a supplemental retirement account (SRA). Supplemental retirement plans include 403(b), 457(b), and various Roth options.

Tuition Remission: CIII employees eligible immediately for tuition remission at UMGC or University of Maryland College Park. Spouses and dependent children eligible for undergraduate tuition remission after two years of service; part‑time employees (at least 50%) prorated.

Mov…