Guest Relations Assistant

Starting pay: $15–$18 per hour, depending on experience

Schedule: Year-round, hourly; expected 32–40 hours per week

Reports to: Director of Guest Relations

Help create a welcoming experience for guests at Indian Lake Nazarene Camp. We’re seeking an organized, service-minded Guest Relations Assistant to support reservations, group hosting, event planning, marketing, housekeeping coordination, and daily office operations. Our mission is to provide “A sacred space to experience renewal, relationships and recreation.” This position requires active participation in a church congregation and willingness to conform to ILNC’s Code of Christian Conduct.

• Assist with reservations for lodging, RV lots, boat launch access and slips, storage space, and other camp facilities and services.
• Help coordinate hosting coverage for events and retreats and serve as a Group Host as assigned.
• Welcome arriving groups, check in with them daily, respond to reasonable requests, and follow established Group Host guidelines.
• During assigned hosting coverage, remain available by phone and less than 30 minutes from camp.
• Explain facility policies and application procedures to guests, prospective leaseholders, residents, seasonal RV guests, and paid or volunteer workers.
• Assist with registering watercraft for boat launch access.

• Assist the Director of Guest Relations or Housekeeping Supervisor with hiring and training housekeeping staff.
• Place housekeeping service requests and follow up to ensure they are fulfilled in a timely manner.
• Help with room servicing as needed to ensure timeliness and quality.
• Submit maintenance tickets as needed.

• Share reception desk coverage with office staff and volunteers, providing friendly service by phone, email, and in person.
• Process incoming mail, record payments, maintain electronic and physical files, and perform office opening and closing procedures.
• Assist the Office Manager with summer-camp payments and recordkeeping.
• Prepare mailings, help maintain the office Google Calendar, and safeguard confidential employee, leaseholder, and guest information.

• Assist with creating and distributing marketing materials promoting camp events and services.
• Help produce and distribute a monthly stakeholder newsletter.
• Support event planning and other duties assigned by the Director of Guest Relations or Executive Director.

• Ability to manage multiple requests, deadlines, and tasks while prioritizing appropriately.
• Sound judgment and a courteous approach to unexpected problems and guest concerns.
• Creativity, flexibility, and strong written and verbal communication skills.
• Accuracy and attention to detail in data collection, entry, and recordkeeping.
• Ability to maintain a cash drawer and accurately record payment and bookkeeping transactions.
• General business computing skills, including email, web searches, and file sharing.
• Working knowledge of Google Workspace and willingness to learn Camp Wise, Quick Books, Square, and Hub Spot. Prior experience with every system is not required.

The regular schedule includes at least 22 hours per week, with additional evening, weekend, and on-call hours scheduled as needed. Total hours worked are expected to average 32–40 per week and will not exceed 40 hours in any week.

Benefits include:

• Sick pay according to the policy for hourly employees.
• Eligibility for a 403(b) retirement savings account.
• Complimentary use of a variety of outdoor recreation facilities.
• Discounts on meals, lodging, and camping facilities.