Market Trainer

The Market Trainer is responsible for delivering consistent, high-quality training across all car wash locations within an assigned market. This role focuses on onboarding and developing team members—both in Operations and Maintenance—through hands-on, in-tunnel, and on-site training. The Market Trainer ensures that employees understand car wash processes, equipment safety, guest service standards, chemical handling, preventative maintenance basics, and company operating procedures.

The Market Trainer is responsible for delivering consistent, high-quality training across all car wash locations within an assigned market. This role focuses on onboarding and developing team members—both in Operations and Maintenance—through hands-on, in-tunnel, and on-site training. The Market Trainer ensures that employees understand car wash processes, equipment safety, guest service standards, chemical handling, preventative maintenance basics, and company operating procedures.

This role partners closely with Site Managers, Market Directors and Managers, Maintenance Supervisors, and the centralized Training Team to roll out new programs, support new site openings, strengthen talent pipelines, and identify training gaps across the market. The Market Trainer plays a vital part in maintaining operational consistency and equipment reliability across the brand.

Key Responsibilities Training Delivery (Operations & Maintenance)
Facilitate new hire onboarding for car wash associates, site leaders, and maintenance technicians

Deliver hands-on training on tunnel operations, loading procedures, safety protocols, equipment resets, and quality standards

Train teams on chemical usage, titration basics, preventative maintenance tasks, and tunnel readiness

Certify team members on SOPs, wash quality, guest experience, upselling standards, and safety

Lead training at high-volume locations and designated training sites

Complete other duties as assigned to support their market

New Site Openings & Field Support Serve as the primary trainer for market-level new site openings

Deliver pre-opening and opening-week training for all roles, including operations and maintenance basics

Support ramp-up by reinforcing procedures, performance expectations, and equipment care Provide additional coaching and troubleshooting support during the stabilization period

Coaching & Performance Development Conduct on-site visits to evaluate skill levels, observe wash quality, and reinforce training

Provide coaching to improve tunnel operations, throughput, guest service, chemical management, and equipment uptime

Partner with Site Managers and DMs on onboarding plans, action plans, and development plans

Mentor high-potential employees to prepare them for leadership roles

Execution of Company Priorities Work closely with the centralized training team to roll out new initiatives, SOP updates, technology changes, and equipment or chemical updates

Ensure all training content is delivered accurately and consistently across the market

Support pilot programs and provide feedback based on real-world implementation

Communicate implementation challenges and successes from the field back to training leadership

Training Quality, Documentation & Compliance Document training hours, certifications, checklists, and skill verifications

Maintain training logs and ensure compliance with company training requirements

Perform quality checks to ensure adherence to wash standards, equipment care protocols, and safety guidelines

Provide feedback to instructional designers to improve job aids, SOPs, and training materials

Training Gap Identification Evaluate performance trends to uncover training gaps at the site, team, or regional level

Gather feedback from Market Leaders, Maintenance…