PC Technician

Description

THIS POSITION IS ON-SITE IN VICKSBURG, MS. Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

The candidate may simulate or recreate user problems to resolve operating difficulties. The candidate will recommend systems modifications to reduce user problems. The candidate will maintain currency and high level of technical skill in field of expertise.

Support responsibilities include software installation, configuration, and technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages. They will install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs, and other application software. The technician troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in evaluation of system configuration and software.

• Windows 10, Windows 7
• Hardware, Desktop
• Active Directory, Imaging, Ticketing system, Deployment, Desktop troubleshooting, Installation, Technical support, Office 365, Customer service, Desktop hardware, Help desk support, Workstation, Printers, Support

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA‑Security certifications)
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
• Experience supporting Windows 7, Windows 10, and MS Office 2013
• Experience using Remedy or a similar ticketing system
• Strong analytical and follow‑through skills
• Strong verbal and written communication skills
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
• Ability to work well independently on defined tasks
• Ability to work well as part of a team

• Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
• Prior USACE/ACE‑IT experience
• Experience working in a DoD environment
• Experience supporting Office 365

Intermediate Level

This is a Contract position based out of Vicksburg, MS.

The pay range for this position is $20.00 – $30.00/hr.

Benefits include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Vicksburg, MS.

This position is anticipated to close on Jan 21, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.