Representative, Member & Commercial Services
Job Description & How to Apply Below
Peninsula Co-op is a Vancouver Island–based co-operative operating liquor stores, a grocery store, fuel and convenience centres, and commercial cardlock and home heating services. Proudly certified as a Great Place to Work®, we are guided by strong People First values and committed togiving back through member rebates, staff profit sharing, and meaningful community investment.
WHAT WE’RE LOOKING FOR
We are looking for a Representative, Member &Commercial Services to join our team at our Support Office. This isan in-person full-time position working 40 hours per week in Saanichton,BC.
This role provides excellent service and administrative support to our members and commercial account holders while supporting account administration, billing, payments, Home Heating orders, and other financial and operational processes.
Our ideal candidate is:
Experienced in customer service, accounts receivable, member/customer accounts, or credit and collections, with at least1 year of related experience
Familiar with point-of-sale systems, invoicing, payment processing,accounts receivable procedures, and/or electronic billing systems
Accurate and detail-oriented, with strong dataentry and record management skills
Comfortable using Microsoft Office, particularly
Excel, and able to learn accounting and billing software
A high school graduate; post-secondary education in accounting, business, or a related field is considered an asset
Approachable, professional, and committed to providing excellent member and customer service
Organized and able to manage multiple priorities, deadlines, and follow-up requirements
A strong communicator who works collaboratively with others and recognizes when more complex issues should be escalated
WHAT YOU’LL DO
Respond to inquiries related to Membership and Commercial accounts
Maintain accurate membership and account information, documentation, and records
Review Home Heating orders and help coordinatedeliveries
Promote Home Heating, Cardlock, and Commercialservices to members and account holders
Process payments, prepare bank deposits, andhelp resolve payment discrepancies
Support invoicing, accounts receivable,reconciliations, inventory audits, and month-end processes
Provide administrative support including dataentry, filing, document organization, records management, and correspondence
Coordinate gift card and charge card ordering and distribution
Support compliance audits, special projects, andother accounting and membership-related activities as required
WHAT WE OFFER
In addition to a wage range of $21.32 – $26.65 per hour with the starting wage based on experience, we offer a great benefits package that includes:
Quarterly performance bonuses and annual profit sharing
Excellent group benefits (health, dental,vision)
Up to 6% pension matching opportunities
$300 reimbursement per year for personal healthand wellness
Employee discount programs
Educational funding support
Paid volunteer opportunities
Paid top up for parental and compassionate careleave
Career growth and development opportunities
Peninsula Co-op is an equal opportunity employer. We’reproud to foster a safe, inclusive, and supportive workplace where team members are valued and encouraged to grow. If you require accommodation at any stage ofthe recruitment process, please notify the People, Culture & Community team at
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