Representative, Member & Commercial Services

WHO WE ARE

Peninsula Co-op is a Vancouver Island–based co-operative operating liquor stores, a grocery store, fuel and convenience centres, and commercial cardlock and home heating services. Proudly certified as a Great Place to Work®, we are guided by strong People First values and committed togiving back through member rebates, staff profit sharing, and meaningful community investment.

We are looking for a Representative, Member &Commercial Services to join our team at our Support Office. This isan in-person full-time position working 40 hours per week in Saanichton,BC.

This role provides excellent service and administrative support to our members and commercial account holders while supporting account administration, billing, payments, Home Heating orders, and other financial and operational processes.

• Experienced in customer service, accounts receivable, member/customer accounts, or credit and collections, with at least1 year of related experience
• Familiar with point-of-sale systems, invoicing, payment processing,accounts receivable procedures, and/or electronic billing systems
• Accurate and detail-oriented, with strong dataentry and record management skills
• Comfortable using Microsoft Office, particularly
  
  Excel, and able to learn accounting and billing software
• A high school graduate; post-secondary education in accounting, business, or a related field is considered an asset
• Approachable, professional, and committed to providing excellent member and customer service
• Organized and able to manage multiple priorities, deadlines, and follow-up requirements
• A strong communicator who works collaboratively with others and recognizes when more complex issues should be escalated

• Respond to inquiries related to Membership and Commercial accounts
• Maintain accurate membership and accountinformation, documentation, and records
• Review Home Heating orders and help coordinate deliveries
• Promote Home Heating, Cardlock, and Commercial services to members and account holders
• Process payments, prepare bank deposits, andhelp resolve payment discrepancies
  
  Support invoicing, accounts receivable,reconciliations, inventory audits, and month-end processes
• Provide administrative support including dataentry, filing, document organization, records management, and correspondence
• Coordinate gift card and charge card ordering and distribution
• Support compliance audits, special projects, andother accounting and membership-related activities as required

In addition to a wage range of $21.32 – $26.65 per hour
with the starting wage based on experience, we offer a great benefits package that includes:

• Quarterly performance bonuses and annual profit sharing
• Excellent group benefits (health, dental,vision)
• Up to 6% pension matching opportunities
• $300 reimbursement per year for personal healthand wellness
• Employee discount programs
• Educational funding support
• Paid volunteer opportunities
• Paid top up for parental and compassionate careleave
• Career growth and development opportunities

Peninsula Co-op is an equal opportunity employer. We’reproud to foster a safe, inclusive, and supportive workplace where team members are valued and encouraged to grow. If you require accommodation at any stage ofthe recruitment process, please notify the People, Culture & Community team at