Service Coordinator

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life  believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.
About this role  We are recruiting for a  Service Coordinator  to join our  Service Division  in  Victoria .
Here's how your role will strengthen our team.
This position leads the administrative function for the Electrical Service group, providing excellent customer service and a variety of administrative services to assist and support the effective and efficient operations of the team.
Here's how your role will strengthen our team.
Your responsibilities   Deliver professional, high-quality administrative support and exceptional customer service to internal and external stakeholders
Assist with obtaining, managing, and maintaining specialized clearances and certifications for field personnel
Serve as the primary point of contact for customer service requests received via phone and email
Create, coordinate, schedule, and dispatch work orders to field technicians in a timely and efficient manner
Coordinate with customers and site contacts to facilitate scheduling, service execution, and work order completion
Monitor service reports and customer documentation to ensure accurate completion and compliance with company requirements
Process and manage work order billing, ensuring accuracy and timely invoicing
Track, expedite, and coordinate material orders to support service operations and timelines
Upload, maintain, and organize service documentation within company systems and databases
Collaborate with Project Managers to coordinate quotation requests, technical requirements, and project-related support
Ensure consistent adherence to established company processes, procedures, and operational standards
Maintain organized filing systems, oversee document control processes, and manage office and operational supply inventories
Your experience and skills   3+ years' experience in a similar administrative support/customer service role

Experience with material ordering, tracking, billing, and reporting
Excellent computer skills in MS Office (Word, Outlook, Excel, etc.)
Prior experience using service management software or similar software is an asset
Understanding of service operations and life cycle is an asset
Extremely organized work habits, patient, and customer service focused
Superior written and verbal English communication skills
Natural, confident ability and positive attitude
Flexible with the proven ability to multitask in a changing, fast-paced environment
Basic electrical or construction knowledge is an asset
About Houle  As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.
Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.
As a certified  Great Place to Work , recognized  Best Workplaces for Women , and one of Canada's  Best Managed  companies, we have been recognized for our efforts in creating a safe and inclusive work environment.
Why join our team?
Continuous development is a top priority –  Whether you're looking for a corporate career or a career in the field,…