Customer Service Clerk

University of Victoria -> VP Finance and Operations ->
Facilities Management

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

19 October 2026

Please note that positions will close at 4 p.m. on the closing date.

1.0

$4,594.00 - $4,739.00

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

N/A

Monday to Friday, 8 am - 4 pm

11/2/2026

9/30/2027

CUPE 951 - Term

2

Administrative and Support Services, Customer Service, Customer Service and Call Center, Other

Facilities Management Customer Services is searching for 2 candidates that are available to fill temporary vacancies at our Customer Service Desk. The suitable person(s) must be positive, service oriented, and able to conduct themselves in a professional manner. Flexibility, reliability, and the ability to attend to work at a moments’ notice is important.

Term:
November 1, 2026 to June 30, 2027
Please note, this temporary appointment is to backfill a regular incumbent.

Should the regular incumbent need to return to the position earlier than expected, the end date of this term will be brought forward as well.

Term:
November 1, 2026 to September 30, 2027

A willingness and ability to work any recognized shift, including weekends, is expected. From time to time, hours of work may be adjusted to suit operational needs.

Term dates are subject to change and subject to 48 hours’ notice of termination.

As stewards of the campus, Facilities Management fosters and enriches an inviting and functional environment that welcomes and supports all who come here. Facilities Management's customers include Deans, departments, faculty, staff and students. The department's branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and maintenance of campus buildings.

Reporting to the Director of Customer Service & Program Integration, the Customer Service Clerk provides clerical and administrative support to Facilities Management, including responding to trouble calls from campus users pertaining to emergencies, maintenance or minor work orders; processing minor work orders; coordinating the scheduling of planned preventative maintenance together with daily demand maintenance; providing performing data entry into Facilities Management computer system;

and, providing general office administrative support and assistance as required.

• Strong administrative skills and sound knowledge of office systems and procedures;
• Ability to provide clear, concise and complete oral and written information at a level appropriate to the audience while maintaining confidentiality;
• Work co-operatively within diverse teams, work groups and across the campus to achieve group and organizational goals;
• Ability to independently organize, prioritize and manage workload while taking into consideration changing priorities, tight deadlines, volume of work and available resources;
• Ability to identify problems and situations, refer to applicable policies and guidelines, identify options and determine appropriate course of action;
• Proficiency in the use of Microsoft Word, Excel, Project & PowerPoint;

• Knowledge of a Facilities Management Information System Software an asset.
• Knowledge of Facilities Management processes and procedures.
• Knowledge of the University buildings and grounds an asset.

At least three years' experience providing administrative…