Student Care Coordinator

University of Victoria ->
Student Affairs ->
Student Wellness

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

25 October 2026

Please note that positions will close at 4 p.m. on the closing date.

1.0

$73,258.00 - $95,260.00

Please note that while the university encourages and accepts external applications, a strong pool of internal candidates has been identified for this opportunity.

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

SG-9

PEA - Regular

1

Health Services

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-classresearchand commitment to civic engagement.

The salary range for this position is:

• Recruitment range: $73,258 to $80,766.
• Performance range:
  
  Up to $95,260.

Mandate:
The Student Care Coordinator plays a central role in ensuring students have timely, coordinated access to mental health and wellness services through effective scheduling and care navigation. This role is essential to supporting the delivery of integrated, student-centered care that aligns with the Wellness, Recreation and Athletics department's mission to foster wellbeing, empathy, equity, and social justice on campus.

The Coordinator acts as a key liaison between Student Wellness, campus partners, and community healthcare providers, coordinating referrals and supporting the triaging process for high-risk and complex student needs. The position is also central to scheduling operations, maintains accurate documentation in electronic systems, and supports the smooth operation of care pathways. Through workflow improvements, systems expertise, and relationship building, this role enhances the overall student experience and supports student wellness and success.

• Coordinate student care pathways and appointment scheduling to ensure timely and integrated access to services.
• Serve as the primary point of contact for internal and external referrals, supporting triage and care coordination for students with complex needs.
• Optimize scheduling systems and workflows to support operational efficiency, service delivery, and student engagement.
• Support and train staff in electronic records systems and scheduling tools to ensure consistent, high-quality care coordination.

This position requires a level of education, training, and experience equivalent to a bachelor’s degree in a relevant field (such as social work, psychology, nursing, health administration, or a related discipline), plus a minimum of 3-5 years of relevant experience in case management, student services, or clinical care coordination. An equivalent combination of education, training, and experience may be considered.

• Demonstrated experience coordinating care or referrals in a healthcare, post-secondary, or community setting
• Excellent communication and interpersonal skills, with the ability to work collaboratively across departments and with external partners
• Experience in supporting the triage of casefiles and managing sensitive or complex patient support situations
• Strong knowledge of electronic records and scheduling systems (e.g., Accuro, Titanium), including configuration and training
• Strong organizational and administrative skills, with a high level of attention to detail and confidentiality
• Experience in training, mentoring, or supporting staff in systems or service processes
• Knowledge of privacy…