Administrative Services Manager

Position
:
Administrative Services Manager

Position
Type
:
Permanent, Full- time

Reports to: Director of Business Development

Hours
:
Monday to Friday (37.5 hours per week)

Level Ground’s business development team supports a co-operative, communicative, forward-thinking environment where hard work, care and continuous improvement are valued.

The Administrative Services Manager oversees Level Ground’s recurring administrative, employee, customer account and payables processes, and supervises a small administrative support team. The role keeps day-today business administration accurate, organized and running smoothly, and ensures employees, customers and external partners receive clear and timely support.

This position reports to the Director of Business Development, who owns day-to-day management, priorities, workload and performance. the Finance

Stack provides technical accounting direction and procedures, reviews financial work and supports training for accounting-related responsibilities. Matters involving financial risk, sensitive employment matters and internal controls are escalated to the CEO.
The role supervises three direct reports and works closely with Customer Success, Sales/Marketing,
production, and the Finance

Stack:

• Produce customer statements and maintain pricing schedules and customer information
• Review credit holds and support timely resolution of customer account questions
• Maintain recurring sales and BNQ reporting, and calculate influencer and sales commissions
• Support the onboarding of new Level Ground customers

• Coordinate employee onboarding, departures, benefits, records and system access
• Ensure employees receive clear information and timely support
• Communicate any team-wide HR updates

• Maintain corporate records, procedures, calendars and documentation
• Track recurring administrative and compliance deadlines
• Coordinate communication with benefits providers and other external partners, and support company wide administrative systems

• Supervise three direct reports, providing day-to-day guidance and support
• Set priorities, monitor workload and performance, and support professional development
• Foster a collaborative, service-focused team environment

To ensure clarity and confidence in the role, this position includes the following expectations:

• Complete recurring administrative work accurately and on schedule
• Operate within established procedures and company controls
• Communicate clearly and respectfully with employees, customers and partners, and follow tasks through to completion
• Represent the Level Ground group of brands professionally and consistently in all interactions

• 3+ years of experience in business or office administration, administrative coordination or a related role
• Experience supervising or leading a small team
• Experience documenting and improving administrative processes
• Strong organizational skills and attention to detail, with the ability to manage recurring deadlines across multiple processes
• Strong communication skills across phone, email and in-person interactions
• Experience with employee administration such as onboarding, benefits or records
• A service-oriented, problem-solving mindset and sound judgment with confidential information

• Experience in a food service, coffee, CPG, hospitality or manufacturing environment
• Experience administering corporate/float cards
• Familiarity with benefits or grant administration

If you don't see yourself fully reflected in every job requirement list on the posting above, we still encourage you toreach out, apply and tell us more about yourself in your application. We are committed to creating a more equitable, inclusive and diverse company. We strongly encourage applicants of all genders, ages, ethnicities,cultures, abilities, sexual orientations, and life experiences to apply. If you do need any form of accommodation, please reach out to