Customer Services Representative - Services
Job Description & How to Apply Below
Location: Esquimalt
Customer Services Representative - Housing Services
National Defence - Canadian Forces Housing Agency
Closing date:
May 26, 2028 - 23:59, Pacific Time
DND
26J
- Selection process number
26-DND-EA-CFHA-554141 Location
Cold Lake (Alberta), Edmonton (Alberta), Suffield (Alberta), Wainwright (Alberta), Comox (British Columbia), Esquimalt (British Columbia), Shilo (Manitoba), Winnipeg (Manitoba), Gagetown (New Brunswick), Gander (Newfoundland and Labrador), Happy Valley-Goose Bay (Newfoundland and Labrador), Yellowknife (Northwest Territories), Greenwood (Nova Scotia), Halifax (Nova Scotia), Borden (Ontario), Kingston (Ontario), North Bay (Ontario), Ottawa (Ontario), Petawawa (Ontario), Trenton (Ontario), Bagotville (Québec), Saint-Hubert (Québec), Valcartier (Québec), Moose Jaw (Saskatchewan)
Salary
$62,533 to $67,699 Level
CR-05 Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
On this page
About the position
Duties🏠 As a Customer Services Representative, you will work in a fast-paced, customer focused environment, providing housing related customer service to Canadian Armed Forces members and other clients. You will respond to inquiries related to residential housing unit allocation, service, maintenance, and repairs.
Key duties include, but are not limited to:✅ Respond to telephone, email and in-person inquiries from applicants, tenants, contractors, and co-workers.
✅ Coordinate maintenance and repair appointments as requested by technical staff or identified in technical reports.
✅ Process and assign work orders for maintenance or repairs to local contractors.
✅ Allocate, or recommend the allocation of residential housing units as well as maintain the applicant waitlist.
✅ Administer the day-to-day requirements of housing unit tenants, including complaints requiring immediate action.
✅ Receive, verify, maintain records, and produce reports on a variety of information.
✅ Develop and maintain spreadsheets, databases, and procedures to support operations.🛑 Please apply only for locations where you have a genuine interest in working or where you would be willing to relocate.
🛑 Please note that, due to the nature of the work, remote work is not possible. These are full-time, in-office positions.
Work environment
🏠 The Canadian Forces Housing Agency (CFHA) is entering a new phase in development with the launch of Phase 2 of the Residential Housing Response Plan (RHRP), which will deliver approximately 7,500 new military Residential Housing Units (RHUs) across Canada. As a Customer Services Representative, you’ll play a key role in supporting military families.
CFHA operates as a Special Operating Agency reporting to the Department of National Defence (DND) and contributes to the quality of life of Canadian Armed Forces (CAF) members and their families by providing housing services and ensuring the responsible, sustainable management of departmental housing infrastructure.
We are a team of 380 federal public servants who work hard to meet the needs of the Canadian Armed Forces families living in DND housing. We have close to 230 employees at our Housing Services Centers across Canada and 150 employees at our Head Office in Ottawa.
Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
📢 How does this work?
🏠 Step 1:
Read the entire advertisement. Want to join the Canadian Forces Housing Agency team? Click “Apply online”.
🏠 Step 2:
Tell us about yourself! Attach your resume and answer the screening questions in the online application. 🏠 Step 3:
What happens next? If a position becomes available in one of your selected locations, we may contact you for further assessment. We encourage you to apply thoughtfully and select only locations where you have a genuine interest or would be willing to relocate. Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying to which employment equity…
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