Emergency Alarm Operator

Become an Alarm Operator at Bosch Building Technologies in Victoria, where your skills will guide responses to emergency situations. Experience on-the-job training while managing real-life scenarios in a fast-paced environment.

Bosch Building Technologies is actively hiring for multiple Alarm Operators in their Emergency Response Center. In this role, you will engage with clients nationwide, using exceptional customer service skills during high-pressure situations. Flexibility in shift selection is available, and you will enhance your communication abilities while managing stressful encounters.

Key Responsibilities:

• Provide calm direction in emergency situations

• Empathically summarize caller information

• Seek win-win solutions in conflicts

• Enter data into computer systems accurately

• Maintain a professional demeanor at all times

Requirements:

• Bilingual in French and English

• Strong situational awareness and mental flexibility

• Excellent verbal and written communication skills

• Ability to think quickly under pressure

• Proficient with Microsoft applications

Utilize your emergency response skills and customer service expertise to support clients at Bosch in Victoria.
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