Customer Service Coordinator at Jim Pattison Auto Group

Join the Jim Pattison Auto Group as a Customer Service Coordinator in Victoria, where you will excel in managing service appointments and enhancing client interactions. This full-time role emphasizes a seamless customer experience from first contact to vehicle pickup.

As a vital member of our Service Department, you will be responsible for scheduling, confirming appointments, and ensuring technicians have the necessary resources. Your ability to manage multiple tasks efficiently will be key in reducing customer wait times and improving service operations. This role also requires delivering outstanding customer service and handling inquiries with professionalism.

Key Responsibilities:

• Confirm service appointments across multiple communication channels

• Welcome customers and collect pertinent vehicle information

• Collaborate with Service Advisors to schedule effectively

• Follow up with customers on service status and updates

• Maintain accurate records within dealership management systems

Requirements:

• Previous experience in automotive service or customer service preferred

• Proficiency with scheduling software an asset

• Exceptional communication and interpersonal skills

• Strong organizational and multitasking abilities

• A valid BC Driver's License is mandatory

Bring your customer service expertise to elevate the experience at Jim Pattison Auto Group in Victoria.
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