Customer Service Parking Review Agent

Become a Customer Service Parking Review Agent in our Finance Department. Engage with the community by addressing parking fines and delivering exceptional service experiences.

This part-time role requires responding to in-person, phone, and email inquiries, processing offence reviews, and assisting with monthly parking applications. You'll be pivotal in maintaining cooperation among various departments while ensuring adherence to City bylaws. The position offers a flexible workweek of 17.5 to 35 hours, emphasizing customer interaction.

Key Responsibilities:

• Handle complaints related to parking fines efficiently

• Research and process parking offence reviews

• Adjust fines and manage public inquiries

• Liaise with external agencies for operational issues

• Compile reports on unpaid fines for collection processes

Requirements:

• Excellent customer service and communication skills

• Basic understanding of municipal parking regulations

• Detail-oriented with strong analytical skills

• Part-time availability for shifts as outlined

• Experience in compliance roles is a plus

Support the community by effectively managing parking concerns as a Parking Review Representative.
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