Alarm Operator

Are you seeking a role that gives you on the job training, exposes you to real life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

• Days:
  Monday - Sunday; 8am - 4pm EST + Weekend availability a must

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win‑win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

• Ability to remain calm and provide direction while responding to an emergency situation
• Ability to pay attention to detail and be able to follow instructions
• Exercise mental flexibility and situational awareness within a team‑based environment
• Ability to think on your feet and remain calm under pressure
• Strong verbal and written communication skills
• Bilingualism (French & English) spoken & written
• Ability to use Microsoft based applications

• Customer service, dispatch, hospitality and outgoing call centre experience

• Salary range dependent on experience
• Extensive health, medical and dental benefits + our wellness program
• RRSP matching contribution
• Free parking at office
• Ergonomically designed workstations, including standing desks
• Incentive programs: referral program (cash reward) and spotlight club (gift card)

Hourly pay range: $19ph - $22.50ph DOE

• Must be able to effectively communicate (see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.

If you need accommodation for any part of the application process, please send an email or call to speak with Human Resources and let us know the nature of your request.