Client Services Professional

Position: Veritext Client Services Professional
Join Veritext as a Client Services Professional and support legal teams in a hybrid work environment.

Your role is essential in ensuring smooth operations for attorneys following depositions and managing client expectations effectively.

As a vital team member, you will focus on providing outstanding service by maintaining relationships with legal partners and managing all transcript-related tasks promptly. You'll need to navigate issues confidently while anticipating client needs and ensuring timely communication. This position emphasizes creativity in problem-solving and a keen eye for detail.

Key Responsibilities:

• Develop and nurture relationships with external partners in legal services

• Respond to client inquiries through email and phone efficiently

• Troubleshoot client issues, ensuring accurate resolutions

• Keep track of timelines and communicate potential delays

• Relay updates and changes to orders to partners consistently

Requirements:

• 2-4 years experience in client services or legal environment

• Excellent communication and relationship-building skills

• Detail-oriented and able to manage multiple priorities

• Proficient in using technology and software relevant to legal services

• Adaptable and solution-driven mindset

Become an integral part of Veritext's mission to deliver exceptional client service.