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Job Description & How to Apply Below
At Super Tech Auto Repair, we're committed to delivering world-class automotive service through honesty, expertise, and exceptional customer care. As one of Western Canada's fastest-growing independent repair companies, we're looking for an energetic and customer-focused Service Advisor to join our team.
Position Overview:
The Service Advisor is the face of our business and plays a critical role in delivering an exceptional customer experience. You'll build lasting relationships with customers, guide them through the repair process, and help them make informed decisions about their vehicle's maintenance and repair needs.
We're looking for someone who is positive, organized, and passionate about helping people. The ideal candidate is a strong communicator who thrives in a fast-paced environment, pays close attention to detail, and enjoys working as part of a collaborative team. Success in this role comes from building trust, providing outstanding service, and creating a seamless experience for every customer who walks through our doors.
Key Responsibilities:
Greet customers warmly,build trust, andassess their vehicle service needs.
Recommend additional services based on inspections and maintenance needs to maximize sales opportunities.
Communicate clearly and professionally with customers throughout the service process.
Prepare accurate service estimates and work orders.
Coordinate workflow between customers, technicians, and parts staff to ensure efficient service delivery.
Follow upwith customers on approvals, service status updates, and post-service satisfaction.
Maintain high standards of organization, accuracy, and professionalism.
Help driveshop performance KPIsincluding car count, ARO (average repair order), and closing ratio.
Qualifications:
Previous experience as aService Advisor,Customer Service Representative, or Sales Consultant in the automotive industry (preferred).
Strong sales skillsandcustomer service focus.
Excellentcommunicationandproblem-solving abilities.
Ability towork in a fast-paced, team-oriented environment.
Highly organized with a strong attention to detail.
Familiarity with automotive repair processesandservice management software(an asset).
What We Offer:
Competitive base salarypluscommission/bonus opportunities.
Career growth opportunities within a rapidly expanding company.
Comprehensive benefits package, including health, dental, and vision insurance.
Ongoing training and professional development support.
Apositive, high-energy work environment where your contribution is valued.
Ready to Take the Next Step in Your Career?
If you're a motivated professional who takes pride in delivering exceptional customer service, building strong relationships, and being part of a high-performing team, we'd love to hear from you.
Join Super Tech Auto Repair and become part of a growing company that values its people, invests in their success, and is committed to delivering world-class service, one vehicle at a time.
Location:
677 Burnside Rd. Victoria BC
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