Front Desk Agent

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage

Follows established procedures and policies when completing tasks

Receives, sorts and distributes incoming mail

Prepares and sends courier packages and ensures accurate billing and records

Orders office supplies and maintains inventory levels

Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries

Demonstrates a customer service attitude with internal/external contacts

Provides basic data entry and transaction handling service for the Front Office

Inputs data accurately into the appropriate database

Produces statistics and reports on the data as per standard formats

Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up

Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit

Handles cash, cheques, credit and debit card transactions in accordance with hotel policies

Other duties as required

Skills/Knowledge/

Experience:

Minimum 1 year experience in similar position preferred

Secondary School Diploma

Advanced communication, interpersonal, and customer service skills

Technical aptitude

Beginner level in the use of MS Office Suite

Professional appearance and attitude

Bondable

Exemplifies Coast’s core values and enjoys working in a culture of accountability

Able to work a flexible schedule which includes evenings, weekends and some nights