Casual Extreme Weather Response Support Worker

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For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The EWR Support Worker is responsible for providing client-centred support to individuals accessing the Extreme Weather Response (EWR) shelter at the Victoria ARC. The EWR Support Worker assists street entrenched population access a warm place to sleep and provide warm meals during cold and inclement weather.

Note:

This position is temporary and casual during the winter season from October 15 2026
- April 15 2027 and requires individuals to be available on short notice. The position is responsible for assisting clients in the extreme weather shelter. Scheduled shifts are 12 hours in length and are overnight. Applicants must be available for overnight shifts on an on-call basis during the winter season and can be for a single night or an extended period in the Greater Victoria Area.

• Receives clients and visitors in a pleasant and courteous manner and provides services according to established procedures.
• Monitors access to the Victoria A.R.C. and assists clients with registration, setting up a mat, serving warm food.
• Recognizes, analyses, and deals with all emergency situations to ensure the safety of both clients and staff.
• Observes EWR program guest and assesses any potential volatile situations and develops short-term strategies to mitigate including de-escalating challenging behaviors and engaging clients in positive activities.
• Arrange meal station for clients and assist with meal clean up.
• Conscientiously observes the confidential nature of the agency’s service to its clients and residents.
• Assist with client support by identifying potential problems and reporting any incidents to the EWR coordinator and or housing management team.
• Complete incident reports and submit to management and JOHS committee as per policy.
• Refers clients to outreach programs within the city of Victoria.
• Liaise with caseworkers when a client is interested in ARC programs.
• Set up areas for sleeping mats and ensure there are sufficient linens for clients.
• Performs light janitorial duties such as garbage removal, laundry assistance, linen collection, sweeping/mopping floors, and other general cleaning duties as required.
• Ensures clients understand and adhere to Victoria A.R.C. guidelines and EWR shelter rules.
• Registers new clients and completes all intake procedures as required.
• Provides accurate information and client-centered support to meet the needs of the residents and visitors in accordance with Victoria A.R.C. policies and procedures.
• Ensures that residents and visitors are respecting and adhering to Victoria A.R.C. policies and procedures.
• Conducts and monitors the building’s surveillance, health, safety, and security of the site.
• Ensures the public areas are clean and organized according to Victoria A.R.C. standards.

Must attend staff meetings and training seminars related to agency services as requested. Must be prepared to participate…