SAFER Medical Office Administrator Job Victoria area,BC Canada,Healthcare

AVI HEALTH & COMMUNITY SERVICES (AVI) is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and reduce stigma. We work within a social justice and health promotion framework to ensure equity and access to services for all.

At the core of what we do is our ability, and commitment to, creating meaningful connections. Every day, we strive to create meaningful connections between clients and staff, between peers, between staff members, between organizations, between communities, and between funders and impactful programs. For more info see (Use the "Apply for this Job" box below)..org

THE VICTORIA SAFER INITIATIVE is a flexible, community-based, prescribed safe supply model with health care provider oversight. Its goal is to save and affirm the lives of people who use drugs by providing safer, pharmaceutical alternatives to the currently toxic supply. SAFER is located on the territories of the Ləkʷəŋən peoples (Esquimalt and Songhees nations).

JOB SUMMARY:

Under the direct supervision of the SAFER Coordinator, the Medical Office Administrator (MOA) will provide MOA support for the SAFER program within a harm reduction setting, similar to an Overdose Prevention Site. The team includes MDs, Nurses, System Navigators, Support Workers and a Pharmacy.

KEY

DUTIES AND RESPONSIBILITIES:

Performs and ensures completion of all administrative duties for the SAFER program.

Performs reception duties at the SAFER program space including welcoming participants and responding to questions and requests, making appointments or referrals, etc.

Maintains record keeping/filing systems including oversight of the JUNO Electronic Medical Records (EMR) system and MSP billing.

Manages medical referrals according to clinical staff members’ instructions and procedures.

Receives and prioritizes incoming medical records and materials and prepares documents and materials for medical clinics and/or participant visits as required.

Upholds the highest level of patient confidentiality regarding patient and team information in accordance with PIPA and FOIPPA protocols.

Supports the Program Manager to receive invoices, follow up on variances, and review and reconcile monthly visa statements, petty cash, and program cheque requests.

Responsible for ordering and maintaining supplies, including restocking supplies and equipment as well as ordering things for the Nurse team.

Compiles and prepares statistical and program information.

Maintains calendar of appointments and schedules for program staff.

Operates general office equipment including phones, computers, copiers, etc.

Demonstrates professional working relationships with other community agencies.

Works closely with all team members to create positive work environment.

Ensures the daily huddle sheet is ready for the meeting, Tuesday to Thursday mornings at 9:30am.

Performs other related duties as assigned.

QUALIFICATIONS, SKILLS & ABILITIES:

Minimum two years’ recent medical office experience and/or harm reduction services experience, or an equivalent combination of education, training, and experience.
Excellent office administrative computer skills and organizational skills.
Excellent communication and interpersonal skills required to work effectively with co-workers, clients, community, and other service providers.
Knowledge of general office procedures including reception, basic medical terminology, and use of computer programs such as Word, Excel and Outlook.
Experience with JUNO EMR system is an asset (training provided).
High comfort level and flexibility with ongoing…