Benefits Administrator

BENEFITS ADMINISTRATOR
Payroll Office

Victoria

18-month Term Certain

The Opportunity
We're looking for a Benefits Administrator to join our Total Rewards team and help deliver a positive benefits experience for our employees. In this customer-focused role, you'll support the administration of employee benefits programs, manage enrollments and leaves, and serve as a trusted resource for employees, internal teams, and benefit providers. Your attention to detail and commitment to exceptional service will help ensure employees receive the support they need throughout their career journey with BC Ferries.

The Role

Administer a full range of employee benefit functions, including entitlement, enrollment, changes, maintenance, billing, and terminations.

Process benefit documentation and perform data entry into payroll and carrier systems, ensuring accuracy and compliance with all relevant policies.

Provide accurate benefit information, procedural guidance, and support to employees, internal departments, and external providers.

Audit benefit-related documents and reports to ensure compliance with Collective Agreements, Payroll, and Corporate Policies and Procedures.

Maintain and reconcile receivables for employees who elect to maintain benefits during unpaid leaves of absence.

Generate, review, and reconcile reports related to benefits such as eligibility, sick leave entitlements, STIIP/WCB events, and Group Life Insurance.

Prepare documentation for life insurance claims, beneficiary updates, and changes in student certification status.

Maintain accurate records and tracking sheets related to sick leave, WCB, and LTD eligibility.

Provide orientation, informal training, and ongoing guidance to employees regarding benefit programs and procedures.

Prepares year end benefit adjustments as required.

Respond to employee inquiries via email and written correspondence, ensuring timely and professional resolution of benefit-related issues.

Provide orientation, guidance, and informal training to staff.

Provide subject matter expertise and support for system testing and implementation. Other related duties as may be assigned from time to time.

What you bring to the team
Education & Certification

Completion of Payroll Compliance and Payroll Fundamentals 1 under the National Payroll Institution.

Completion of introductory level accounting courses in a professional designation program - preferred.

Knowledge, Skills & Abilities

Strong written and verbal communication skills, with effective interpersonal abilities.

Demonstrated ability to work both independently and collaboratively within a team.

Strong analytical and problem-solving skills; capable of setting priorities and making sound decisions to complete tasks efficiently—often under pressure, with frequent interruptions and strict deadlines.

Skilled in auditing documents for accuracy and compliance with Collective Agreements, BCFS Payroll policies, and corporate procedures, and capable of taking corrective action as needed.

High level of discretion and ability to maintain confidentiality at all times.

Proven ability to maintain organized and logical record-keeping systems.

Ability to research, interpret, and apply job-related information effectively.

Working knowledge of fundamental accounting principles relevant to payroll operations.

Solid understanding of payroll policies, procedures, and applicable compliance requirements.

Advanced proficiency in Microsoft Excel and Word, including data manipulation and reporting functions. Knowledge of professional business writing standards and practices.

Strong attention to detail, results-driven, and committed to providing excellent customer service.

Prefer knowledge of benefits systems.

Experience

1 to 3 years experience working in a large computerized payroll/benefit environment.

Additional information
The salary for this bargaining unit position is  $5,093.00  per month.

"We sail to serve and connect the people and the coast of BC"

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion, and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact.

Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an…