IT Workstation Support Analyst BC

Join the BC Pension Corporation team as an IT Workstation Support Analyst in Victoria, British Columbia. This full-time position specializes in providing remote and on-site technical support for workstation environments.

In this role, you will report to the Service Desk Lead, addressing IT incidents and fulfilling service requests efficiently. Your work will directly contribute to minimizing disruptions and ensuring a seamless user experience. Embrace the opportunity to enhance your IT skills while supporting critical operational functions.

Key Responsibilities:

• Assist staff with IT support requests using remote tools

• Document and update incident tickets promptly

• Manage and prioritize service requests per SLAs

• Conduct hardware installations in various environments

• Work with teams on production control and issue resolution

Requirements:

• Diploma in Computer Science or equivalent experience

• At least one year of practical help desk experience

• Proficient in Windows system support

• Experience with ticket management applications

• Knowledge of ITIL or remote administration tools are a plus

Leverage your skills to contribute to the success of the BC Pension Corporation's IT operations.
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