Technical Support Analyst

Join Acturis Canada as a Technical Support Analyst focused on solving system user problems and enhancing customer experience. Work in a hybrid model, supporting clients with a complex Insurance System.

In this role, you'll contribute to Acturis's growth in a new marketplace by addressing client queries and technical challenges. You will utilize structured problem-solving skills, collaborate with teams, and offer insights for system improvements. As a valued team member, you'll receive regular feedback and a defined career path.

Key Responsibilities:

• Solve customer issues and provide technical support

• Help clients navigate the Insurance System effectively

• Gather feedback for new functionalities and services

• Conduct customer visits to identify usage improvements

• Support testing of new Insurance System releases

Requirements:

• Aptitude for technology and structured problem-solving

• Excellent communication and customer service skills

• Ability to learn quickly and collaborate in teams

• Proficiency in Office applications like Word and Excel

• Relevant background in Customer Service appreciated

Utilize your technical knowledge and communication prowess to make a difference at Acturis Canada.
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