Lead Technical Team at F12

Elevate your career as a Lead Technical Team member with F12. This role emphasizes team management and technical expertise, guiding a diverse group to achieve exceptional IT service outcomes.

F12 is seeking a Technical Team Lead to manage technical service delivery effectively. With at least three years in IT infrastructure and over a year in a leadership role, you will guide technicians, manage escalated requests, and ensure a 'White Glove' client experience. This position fosters collaboration and demands strong troubleshooting and communication skills.

Key Responsibilities:

• Oversee the daily ticket queue and prioritization

• Mentor technicians and monitor team performance metrics

• Manage client scoping requests for project implementations

• Provide technical support for complex issues

• Collaborate on project deliverables and timelines

Requirements:

• Minimum 3 years in IT infrastructure support

• At least 1 year in a leadership position

• Expertise in cloud services and technical escalations

• Advanced troubleshooting and project management experience

• Strong communication and interpersonal skills

Enhance your leadership skills while mentoring a talented team in delivering outstanding IT solutions at F12.
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