Technical Lead at F12

Position: Technical Lead Role at F12
Step into a pivotal Technical Lead role at F12, guiding a talented team in delivering exceptional IT services. Leverage your technical and leadership skills in this dynamic environment.

F12 is looking for a Technical Team Lead to enhance service delivery through mentorship and technical support. This position requires a solid background in IT infrastructure and leadership capabilities, focusing on resolving complex technical issues efficiently while maintaining service excellence. You will act as a key client contact, ensuring seamless system interactions.

Key Responsibilities:

• Monitor ticket prioritization and resolution

• Lead and mentor technical team members

• Manage client requests and project scopes

• Provide expertise in escalating technical incidents

• Ensure high-quality client interactions and service delivery

Requirements:

• 3 years in IT infrastructure or support roles

• 1 year in a leadership or management capacity

• Familiarity with cloud service management

• Expertise in technical escalations and troubleshooting

• Strong communication and mentoring abilities

Join F12 as a Technical Team Lead, where innovation and excellence in IT service are our cornerstones.
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