IT Coordinator

Company Overview

Durwest has been a trusted leader in Construction and Project Management for over 40 years, with a strong presence on Vancouver Island and a reputation for successfully delivering complex projects with precision, collaboration, and care.

We are in an exciting period of growth and transformation. We have new leadership, a revitalized brand, and an elevated commitment to operational excellence and the Durwest Building Experience.

We are actively seeking professionals who take ownership, embrace growth, and build lasting relationships; individuals who are ready to help us shape the next chapter of Durwest.

The IT Coordinator is the on-site technology presence at Durwest and the first point of contact for office staff and field crews. This role keeps people working: laptops, mobile devices, printers, connectivity, and every business application in daily use – Microsoft 365, Procore, Acumatica, Site Docs, , Harvest, BambooHR, Bluebeam, Adobe, and Hilti ON!

Track.

This is a foundation role with a clear purpose: build practical, hands‑on familiarity with the entire Durwest technology stack. The IT Coordinator executes defined tasks under supervision, follows the standards set by BDI Corporate IT Shared Services, and escalates anything beyond the documented procedure. The expectation over time in role is to move from supported to independent across every application in the portfolio, not only Microsoft 365.

• Provide tier-1 and tier-2 support for all Durwest IT systems so office staff and field crews stay productive.
• Follow the IT policies, procedures, and documented standards set by BDI Corporate IT Shared Services rather than improvising fixes.
• Perform first-line checks on site connectivity – office network, Wi-Fi, VPN, and Starlink – and escalate with findings.
• Apply security practices in daily work: MFA enforcement, password resets, phishing reporting, and least-privilege awareness.

• Support and maintain all company hardware, including laptops, desktop computers, iPads, printers, and related peripherals.
• Image, configure, and enrol devices in Microsoft Intune to the documented standard build.
• Maintain accurate hardware inventory records; track warranty status and coordinate replacements with BDI IT corporate services.
• Assist with the IT setup of new office and site locations under direction.

• Provide day-to-day user support across the full Durwest application portfolio:
  Microsoft 365, Procore, Acumatica, Site Docs, , Harvest, BambooHR, Bluebeam, Adobe, and Hilti ON!
  
  Track.
• Submit and track licence and access requests; confirm provisioning is complete before closing the ticket.
• Perform basic Microsoft 365 administration under BDI direction: password resets, licence assignment requests, mailbox and shared resource requests.
• Build working knowledge of each application's core workflows so routine questions do not depend on vendor escalation.
• Report website issues and content requests to the responsible owner within IT.

• Set up new user profiles ahead of start date: device, accounts, application access, and security credentials.
• Deliver new-user orientation on Durwest IT tools, applications, and security expectations.
• Execute offboarding: account deactivation, licence reclamation, and equipment recovery, with evidence recorded.
• Act as the visible, approachable IT presence on site for both office and field staff.

• Maintain ticket hygiene: log every issue, categorize correctly, record troubleshooting steps, and keep users updated until closure.
• Document recurring issues and standard fixes; contribute to Durwest quick reference guides.
• Escalate tier-3 issues to…