Senior Systems Support Technician

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We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continue to this day.

In Victoria, where our Corporate Office is located, our people are privileged to live and work on the unceded traditional territories of the Lək̓ʷəŋən peoples, and the Esquimalt and Songhees Nations.

Location: Victoria, BC

Employment Type: Full-Time Regular

Number of in-office/on-site days: 2 days per week

Union: MoveUP

Monthly Salary Range: _TMA , MIN $8,786.00 - MAX $10,540.00 is available through annual general wage/step increases.

Recruitment Range
: MIN $8,786.00 – STEP 3 $ 9,756.

Placement in the salary range is determined by an assessment of knowledge, skills, experience and ability of the candidate to meet the key requirements of the job. In exceptional cases, candidates may be hired above the recruitment range, provided agreement is reached with the Union.

Do you enjoy getting to the bottom of technical problems, especially when the answer is not immediately obvious?

Perhaps you are the person who wants to understand not only how something broke, but why it broke, how the issue connects to the broader technology environment, and what can be improved so it does not happen again. You may enjoy diving into the details, reconciling information from different sources, and turning what you learn into better tools, processes, standards, and services.

If you are energized by solving complex problems, improving how IT services are delivered, and building relationships with the people who rely on those services, this may be the next step in your career.

Help strengthen the technology services that employees rely on every day. Reporting to the Manager, Service Desk, you will perform analytical and technical work supporting corporate users and business objectives across BC Transit’s information technology environment. As a senior member of the Service Desk team, you will provide advanced technical support, contribute to IT service and incident management, and help ensure information support services continue to meet enterprise needs.

This role goes beyond resolving individual support requests. You will analyze Service Desk activities and documented resolutions to identify recurring issues, investigate underlying causes, and develop solutions that improve service quality and help prevent future problems. You will also create and maintain standard operating procedures, troubleshooting resources, reference articles, and other documentation that enables the team to deliver consistent and reliable support.

You will help design and enhance IT service management and endpoint management practices while drawing on your broader knowledge of data, server, and network systems. You will contribute to the integration of endpoints into the IT environment, act as an escalation point for advanced or difficult requests, and provide guidance and training to other Service Desk technicians.

You will administer critical ticketing, asset, and work management tools and help maintain the systems the IT department uses to track and prioritize work. You will configure and maintain employee-facing technology, including workstations, kiosks, meeting rooms, and mobile devices, and contribute to improvements in system images, security, functionality, and integration.

You will also plan hardware rollouts and software releases, liaise with vendors, assess technical requirements, and report on asset and service status by reconciling information from multiple internal and external sources. At times, the information will be…