HRO R - Digital Experience Specialist

HRO 21R
- Digital Experience Specialist

Heritage Resource Officer R21

GEU

Victoria, BC V9B 6X2 CA (Primary)

Annual Salary Range: $ 74,009.08 to $84,153.39

10/20/2026

Regular Full Time

BC Public Service ->
Royal BC Museum

Museum Operations Division

Digital Experience Specialist IT and Digital Experience Museum Operations Division

Full Time, Permanent HRO 21

Location:

RBCM Downtown (Belleville St, Victoria) and PARC Campus (Ryder Hesjedal Way, Colwood) Annual Salary Range: $ 74,009.08 to $84,153.39

The Royal BC Museum, which includes BC Archives and IMAX® Victoria, is one of the oldest continually operating museums in Canada. A cultural centre of learning and research, it strives to broaden our understanding of British Columbia through collections, exhibits, outreach and community engagement. The museum celebrates the province’s diverse landscapes and the lives of the people who live here, enables research and knowledge sharing that advances our understanding of our world, and provides a dynamic place for discussion and reflection.

The Royal BC Museum is located on the traditional territory of the the lək̓ʷəŋən (Lekwungen) peoples, known today as the Songhees and Xwsepsum Nations.

The IT and Digital Department in the Museum Operations Division maintains all information technology (IT) infrastructure including network, storage, device management, server/application, web, identity and cyber security services. The department oversees several managed IT service providers to deliver responsive service and modern, secure productivity tools to staff. In addition to maintaining core IT infrastructure, the department leads new development projects related to major system upgrades and custom applications.

Under the general direction of the Senior Technical Analyst, the Digital Experience Specialist manages and maintains the corporate Audio-Visual systems for the Royal BC Museum. This includes configuring, supporting, troubleshooting, and implementing changes as needed. This position is also responsible for visitor facing, non-exhibits Audio-Visual systems including digital signage, way finding and informative kiosks, and meeting and event Audio-Visual components for venue rentals.

This position develops and implements innovative solutions for corporate Audio-Visual including meeting and presentation technologies, digital learning productions, and related accessibility features.

In addition, this role provides service and support to staff, executive, contractors and gallery rental clients related to their multimedia Audio-Visual needs.

• Willingness to work from more than one work location is required.
• Must have and maintain a valid BC driver’s licence or equivalent.
• Travel, as necessary, is a requirement. Transportation arrangements must meet the operational requirements of the organization.
• Occasional work in physically demanding environments, including confined spaces and at heights exceeding 20 feet, and to lift loads exceeding 50 lbs is required.
• This role may require evening and occasional weekend work.

We are currently looking for a Digital Experience Specialist who will bring expertise and initiative to our team. The ideal candidate will have a related diploma plus 2 or more years’ recent related experience. An equivalent combination of education and experience may be considered. Refer to job profile for information about related education and experience.

Experience supporting and training technical and non-technical staff or customers in the use of…