Software Implementation Specialist clients successfully launch and adopt resource management & ecommerce Job Victoria area,BC Canada

Position: Software Implementation Specialist to help clients successfully launch and adopt resource management & ecommerce

Software Implementation Specialist to help clients successfully launch and adopt resource management & ecommerce software for the ski resort / winter sports industry

Join a dynamic Product Delivery team that helps clients successfully launch and adopt new software. This role is ideal for someone who enjoys working with people, learning how systems work, and guiding customers through new technology in a supportive, hands-on way.

You will be the face of the product during onboarding - helping clients understand the system, answering questions, and making sure they feel confident using the software. You’ll work closely with experienced technical teams who support the more complex configuration and backend work. This is a great opportunity for someone early in their career who is curious, organized, and comfortable speaking with clients.

Strong communication skills, enthusiasm, and a willingness to learn are more important than deep technical experience.

The role is mostly remote, with occasional travel (up to 30%) to support client onboarding and go-lives, primarily in Québec and other regions.

Initial 8-month contract, with strong possibility of extension / conversion to permanent full-time.
Remote, eastern time zone.

Responsibilities

Help new clients get started with the software and feel comfortable using it

Run friendly, structured onboarding and training sessions (English & French)

Talk with clients to understand their needs and guide them through setup

Support go-live activities and help clients during their first weeks of use

Work with technical teams to ensure smooth implementation behind the scenes

Help document client needs and feedback

Assist with troubleshooting and escalation when needed

Build strong relationships with clients as their main point of contact during onboarding

Must Haves

Comfortable speaking with clients and running meetings or demos

Experience working with ski resort management
, retail, food service, scheduling, or other point-of-sale systems

Positive attitude, curiosity, and willingness to learn technical concepts

Some experience in customer service, support, IT support, or training is an asset

Basic understanding of technology or software systems (training provided)

Nice to Have

Experience in SaaS, customer support, or technical support roles

Strong communication skills in English and French

Exposure to databases or SQL

Ability to work on-site or travel regularly to Québec City and surrounding areas would be

What makes you successful in this role:

You enjoy helping people and solving problems

You are confident communicating with clients

You can stay organized while managing multiple onboarding projects

You are eager to learn and grow into a technical implementation career