Manager Shelters Community Services

Manager – Housing, Shelters, & Community Services

This posting is open to all qualified applicants.

Our Place Society (OPS) is an organization founded on inclusive and progressive Christian values and principles. We are driven by our values: hope and belonging, teamwork, unconditional love and safety. We work as a team to create a nurturing atmosphere of home and family, where all are welcome. A team approach is critical to living out our mission and values and directing our work.

Reporting to the Director of Housing, Shelters, & Community Services, the Manager of Housing, Shelters, & Community Services is responsible for operationalizing, reviewing, and implementing the OPS Housing and Shelter Program at all sites; supporting and capacity building Site Supervisors to ensure the smooth and effective operations of their sites; and coordinating and supporting property management plans and program services for each site in accordance with the mission and the goals of Our Place Society (OPS).

• Assists the Director of Housing, Shelters, & Community Services with the ongoing development of a Housing, Shelters, & Community Services program for all current and future housing/shelter sites and community programs and provides support to maintain and operationalize all sites/programs.
• Develops, reviews, and implements the Housing, Shelters, & Community Services program Operational Plans which includes Staff procedure and Handbook;
  Site Handbook;
  Site Supervisor Handbook; and Resident Handbook.
• Keeps up to date on current housing legislation particularly as it relates to tenant/residents’ rights and ensure that the legislation is appropriately applied within the Housing, Shelters, & Community Services program.
• Works with and capacity builds with Site Supervisors so that they can effectively implement on-site programs and supports and intervenes to ensure the well-being and safety of residents and staff.
• Supports Site Supervisors in site operational emergencies such as onsite fires, floods, etc.
• Work with the Facilities Manager and Site Supervisors to ensure that each site has a tailored-made property management plan.
• Consults and collaborates with partner service providers, for example Island Health, BC Housing, VicPD, and other community agencies to ensure strong collegial working relationships and consistent service approach across all sites.
• Directly supervises staff; in charge of interviewing, hiring, and discipline.
• Oversees programming and events at the sites.
• Represent OPS in meetings with community, municipal, provincial, health and other groups to identify community problems and implement solutions.
• Liaises with Internal OPS Departments that have the most impact on the Housing program – for example Food Services, and Facilities to ensure cohesive and integrated service delivery across the Housing, Shelters, & Community Services sites/programs.
• Provides input to the Director of Housing & Shelters to complete reports and other funding documents.
• Assist the Director of Housing, Shelters, & Community Services and Director of Finance, and as part of the team, in developing and managing an annual Housing budget.
• Compiles, maintains, and reports on the monthly, quarterly, and annual program statistics.
• Analyzes trends in the program, identifies issues and recommends solutions to the Director of Housing, Shelters, & Community Services.
• Monitors and supports the Site Supervisors in enforcing the collection of monthly rent contributions and audit arrears, including repayment agreements.
• Monitors the coordination and delivery of the Clean Team and ensures that the Honorariums are delivered monthly.
• Authorizes the purchase of site operations related goods and services within spending authority…