Director of Operations

Job Title:

Director of Operations

Location:

Victoria BC V8X 2V1

Reports To:

CEO

At Integra Support Services, we support adults with developmental disabilities, including individuals with complex needs and dual diagnoses, to live meaningful and fulfilling lives through person-centered care. We are more than a workplace—weare a community. Our team of dedicated staff, leadership, families, and community partners work together to create supportive, inclusive, and positive environments where individuals can thrive.

We are seeking a strategic and collaborative Director of Operations to provide organizational leadership and support Integra’s vision, growth, and programmatic goals. This role requires a strong understanding of the company’sservices, effective communication, and the ability to build meaningful relationships with internal and external stakeholders.

As the Director of Operations, you will work closely with the CEO and organizational leaders to develop and implement program strategies, strengthen operationaleffectiveness, and identify organizational risks and opportunities. The Director of Operations will foster partnerships with leadership, funding agencies, and community organizations; support teams through adaptive and respectful leadership; and promote a professional, balanced, and values-driven organizational culture.

• Provide leadership, direction, and supervision to Residential Managers, RNs, and residential teams to ensure high-quality, person-centered services and effective team functioning.
• Lead and oversee individual planning, service coordination, goal development, documentation, and advocacy to ensure the needs, preferences, and rights of individuals are addressed.
• Ensure compliance with organizational policies, CARF standards, regulatory requirements, risk management practices, and applicable external requirements.
• Identify operational risks, service gaps, and organizational needs; recommend and implement changes, strategies, and improvements in collaboration with the CEO and leadership team.
• Maintain effective relationships with CLBC, health professionals, families, community partners, funding agencies, and other stakeholders while providing leadership during crises and complex situations.

• Provide direction, supervision, coaching, and performance management to Residential Managers and other assigned team members.
• Participate in recruitment, selection, orientation, staffing, training, and ongoing development of residential and support teams.
• Conduct regular performance evaluations and address performance, disciplinary, and workplace concerns in collaboration with Human Resources and in accordance with organizational policies and the Collective Agreement.
• Support effective staffing levels, team development, communication, and collaboration across assigned residences and service areas.
• Promote a safe, respectful, and professional work environment by ensuring compliance with Work Safe requirements, organizational safety policies, and workplace health and safety practices.

• Participate in the development and management of operating and capital budgets for assigned residences and service areas.
• Monitor expenditures and financial performance to ensure programs operate within approved budgets.
• Review financial reports with Residential Managers, identify variances or trends, and ensure appropriate corrective action is taken.
• Optimize the use of staffing and organizational resources while identifying and recommending efficiencies and cost-effective practices.
• Approve expenditures for assigned residences in accordance with organizational financial policies and controls.