Residential Manager

Job Title:

Residential Manager

Location:

Victoria, BC

Reports To:

Director of Operations

At Integra Support Services, we support adults with developmental disabilities, including individuals with complex needs and dual diagnoses, to live meaningful and fulfilling lives through person-centered care.

We’re more than a workplace—we’re a community. Our team of dedicated staff, leadership, families, and community partners work together tocreate supportive, inclusive, and positive environments where individuals canthrive.

Integra Support Services is proud to partner with Community Living British Columbia (CLBC), a provincial Crown corporation that funds and oversees services for adults with developmental disabilities, ensuring high standards of care and accountability.

We’re looking for a dedicated and experienced Residential Manager to join our team.

As part of our leadership team, you’ll play a key role in overseeing a range of programs that support individuals in both community-basedand residential settings. This position is responsible for the overalloperation, quality of care, and day-to-day management of assigned residential homes.

You’ll lead and support a team of support workers, ensure person-centered services are delivered with excellence, and oversee essential administrative functions such as staffing, budgeting, and compliance. Most importantly, you’ll help create a safe, inclusive, and empowering environment where individuals can thrive, build independence, and live with dignity.

• Lead the day-to-day operations of residential homes, ensuring high-quality, person-centered care
• Champion individualized support by aligningservices with each person’s goals, needs, and preferences
• Continuously assess program effectiveness andimplement improvements
• Promote community inclusion, life skills development, and overall well-being

• Support recruitment, onboarding, and supervision of support workers
• Provide coaching, feedback, and performance management to build a strong, capable team
• Develop and manage staff schedules to ensure consistent, quality coverage
• Foster a positive, respectful, and collaborative team culture

• Manage program budgets responsibly, ensuring effective use of resources
• Maintain accurate documentation and reporting inline with agency and regulatory requirements
• Ensure compliance with all applicable legislation, policies, and licensing standards (CLBC)
• Promote a strong culture of health and safety
• Respond to incidents, concerns, and emergencies with professionalism and urgency
• Participate in audits, inspections, and quality improvement initiatives

• Build strong relationships with families,caregivers, and community partners
• Collaborate with healthcare professionals and external agencies
• Keep senior leadership informed through regular updates and reporting

• Diploma or degree in Social Services,Psychology, Human Services, or a related field (preferred)
• Minimum 2 years of experience in community living or residential care
• Previous leadership or supervisory experience isan asset
• Valid Class 5 Driver’s Licence
• Current First Aid certification
• Valid TB test

• Strong understanding of person-centered planning and support practices
• Solid experience with budgeting and administrative responsibilities
• Excellent leadership, communication, and problem-solving skills
• Highly organized with the ability to manage competing priorities in a fast-paced environment

• Primarily office-based, with regular visits to residential homes
• Flexibility to work occasional evenings,weekends, or be on-call as needed
• Dynamic environment that requires…